Klub28 Casino – generell diskussion (sida 2)

I got a money behind few days . Casino very well 😘

Support is still silent, I still haven't received any answers, transactions that have been pending since December 28, today their status changed to "declined," I also can't find out the reason for the refusal, since support is not responding. My account is fully verified. I have completed all verification steps and filled in all the fields in my profile. KLUB28 They did not withdraw my money. 

Okay, so does that mean you've already completed the verification process or not? Have you contacted the casino to find out why your withdrawals were declined?

I received my money today after a week; they withdrew all my winnings. 

Then the verification was indeed completed! Thank you for sharing such positive news!

However, I understand it wasn't precisely the best experience. Perhaps it is better to say that it is finally over...

God eftermiddag. Jag har väntat på ett uttag sedan den 2 januari. Det står "pågår" och det är allt. De gör inget uttag. Supporten svarar inte. Jag vet inte när de kommer att göra ett uttag.

Hello, did you contact them about your situation by email or did you only try live chat? Are they not responding anywhere? You've been waiting for 10 days, which is almost the time we give casinos to pay out players. Specifically, we give casinos 14 days to complete this process.

One more question: did you need to verify your identity?

I would try to wait a little longer, and if nothing happens, we will try to help you via a complaint. 

What do you think? 🙂

Ja, jag kontaktade dem. De har inte svarat någonstans. Verifieringen är slutförd.

Right, so I would start a complaint if I were you. 🙂

What you think about that?

Snälla berätta för mig var och hur jag kan lämna in ett klagomål.

I see that you have already managed to set it up, so you don't need my help with that.

If you have any questions or if there are any new developments in your case, feel free to update me.

De avbryter ständigt betalningar. Jag rekommenderar ingen att spela där. Jag gjorde en insättning. Verifieringen slutfördes. De betalar inte ut vinster.

Do you know what is the reason for the decline, though? Have they explained it to you anyhow?

Have you managed to resolve your issue? I’m experiencing the same problem.

Let me step in for a moment, please, because I noticed a few things that may play a certain role, first of all, the casinos Safety Index has dropped so it is no longer considered a safe choice, when it comes to our findings, however, only three players you included have ever submitted an official complaint on our website, so the situation can actually now be even worse. I'm sorry to say that.

I only intend to provide this thread with an updated context. The casino ignored one complaint out of two. Let's hope it's not the current direction.