Kikabet Casino – generell diskussion

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I deposited $17 worth of BNB and played Crypto Futures and Evolution Blackjack, winning a total of $60. I then tried to withdraw $50, but it has been 3 days and my withdrawal request has still not been processed at all!

I have contacted live support to report this issue, but I haven't received any response whatsoever.

I would also like to emphasize that I did not claim or use any bonuses for my deposit. I played entirely with my own deposited funds, without using any bonus money.

I find this situation extremely frustrating and unacceptable.

Well, that sounds frustrating to me too, and I understand why you’d have little patience with it as a player.

So, if I got it correctly, it’s been about three or four days since you requested the withdrawal, and the casino hasn’t told you what’s happening or why there’s been no progress?

Normally, I’d wonder whether they need to verify your account or carry out some other checks. Either way, you should know what comes next and, ideally, when to expect it.

Is there another way to contact them? Perhaps through their official social media profiles or an official Telegram channel, if they have one? (I’d be careful with Telegram, though. Personally, I’m not a big fan, so I’d make sure any contact is linked directly from the casino’s website.)

They are clearly and deliberately ignoring me. Why am I so confident in saying that? Because I decided to conduct a little test. I asked a friend to register on Kikabet and start a conversation with their live support. His message was answered in less than three minutes, while not a single one of my messages has received a response.

I also tried contacting them through Discord and other social media platforms, but I haven't received a single response from any of them. 

Hey, that was a good idea. I just hope you and your friend weren’t using the same internet connection and sitting in the same room when they registered at the casino. Just something worth mentioning.

One question, though: do you think your account still needs to be verified before you can withdraw, or do you know that’s not necessary? I know it sounds silly, because the casino should explain that to you, but for some reason, it doesn’t seem to be giving you that information.

Kikabet explicitly stated that they do not require KYC verification, meaning they operate as a no-KYC casino! Before registering, I also specifically asked them how long withdrawals would take, and they clearly assured me that withdrawals were processed instantly.

At this point, I believe they are simply acting dishonestly and refusing to pay out players' winnings. I have all the evidence to support my claims, and I have also filed a complaint with Casino.Guru. However, my complaint is still under review.

I understand what "no KYC casino" means, but it doesn’t necessarily mean there are no anti-money-laundering checks or other checks involved. Still, I understand that’s not what you’d expect with a $50 withdrawal. I see your point, and I agree the casino should start doing something.

Regarding the complaint, though, there’s one thing I need to explain. We give casinos 14 days from the withdrawal request to resolve any related issues themselves. If they don’t, that’s when our mediators can step in.

It may take a few days for someone to review your complaint request, but we can’t actively intervene before those 14 days have passed. I think it’s fair to make that clear from the start.

Interestingly, I can now log into my account, but I cannot access anything. It is as if the Kikabet website is malfunctioning specifically for my account. My internet connection is perfectly fine, with no connectivity issues. I have tried accessing my account from both my mobile phone and PC, and the same error occurs on both devices.

Please investigate and take action regarding this complaint to prevent other people from falling victim to Kikabet's deceptive practices.

You have given Kikabet a relatively high rating of 7.3, yet my experience suggests that this casino may be misleading players. I strongly urge you to flag this casino as a scam so that others do not become victims.

I have also noticed several unresolved complaints against Kikabet, some of which have not even received any clarification or response from the casino.

I honestly do not understand why you continue to maintain a rating of 7.3 for a casino with so many unresolved issues and serious complaints from its players.

Hey, thanks for the information. Perhaps we need to clarify expectations a little. At this point, there isn’t anything we can investigate here on the forum, and I believe I’ve already explained those limits.

Sharing your experience is helpful because it lets other players know what happened to you. That’s what the forum is here for. But we’ve been discussing this for less than a day, so asking why the casino’s Safety Index hasn’t changed yet is expecting a little too much at this stage.

The Safety Index doesn’t change simply because one player cannot log in or has a technical issue with their account. We currently have one unresolved complaint recorded against this casino, and its score reflects the information available to us.

I understand this isn’t particularly reassuring when you’re the person dealing with the problem, but we need to keep our expectations realistic. For now, we have to wait and see what the casino does, and then, if needed, take the matter to the mediators.