Do you know a casino that isn't reviewed on Casino Guru? (sida 77)

Thank you for every single word. Always a team effort. 😉

Stay well and sound!

🫡

Done, i filled 3 complaines but the first on is not correct.

First of all, I would say that it would be good to use one account and not to write to me from different ones. So that there won't be any misunderstanding. 

From what I have seen, the complaint did not go through because you had a complaint filed in the past and it ended up unresolved because the casino did not try to resolve the case. 

So from what I can see, you probably won't get very far with this.

Har någon spelat på venslot.com? Jag är intresserad av deras erfarenheter och förstås om det är en riktig eller falsk webbplats? Tack pozzz.

Jag är nyfiken på om någon har spelat och gjort transaktioner på venslot.com casino. Det finns nästan inga recensioner, det finns ingen webbplats på Google, och webbplatserna för att kontrollera webbplatser är inte pålitliga. Om någon kan hjälpa mig, tack...

I will pass this out to our data team to check the casino, as we don't have it yet in our database.

How did you come across this one, please, and have you already played there?

En kille marknadsförde ett casino på YouTube och jag fick en bonus på 180 dollar. Eftersom jag tyckte det var konstigt fick jag min mamma att skapa ett konto, men hon fick ingen bonus. Tack på förhand för din hjälp.

And did you ask the support why the bonus was not added or something more? 

I would also like to warn you not to play on your mother's account so that there are no problems in the future.  

Anyway, I will wait for the answer and our team will investigate the casino and do a review.🙂

That's correct but the case is reopend by their site. It's under investigation again

What about my complained about 'Lucky Twice Casino '

Can you share the link to the complaint that is open from their side? 

Herewith the last mail.

Screenshot you posted, is about LuckyMax not Luckytwice casino.

So I'm confused.

What is more, complaint about LuckyMax was rejected. So now you don't have a open complaint. 🙂

But what I see is the casino is investigating.

And this is the chat i just had with them:

Well, nothing only general information I would say.

Don't really know what to say anymore on this topic.

I feel like you are running in circles with them but I hope you will somehow settle it with them.

They started februari this year a new case with number YZF2JW

Har ni fått reda på något om 13 Spins.com casino? Har de ens en giltig licens? Jag har fortfarande inte fått mina pengar. Jag har väntat sedan den 15 maj! Och de har inte svarat på mitt klagomål.

Tidsfristen har gått ut och även om Pavel förlängde den med 7 dagar tror jag inte att du kommer att höra av dig.

Yeah, I can see that the casino hasn't responded to your complaint.

Do you have any kind of communication with them?

If yes, you can send them the link to your complaint and remind them of it because otherwise their safety index will go down even before the casino is published here.

Our data team is almost ready to get it done, and we have found out that they operate under the GCB license.

Hopefully they will reply soon, though. 🤞