Jokabet casino win

In play with a bonus I win and they claim max win can be 10 x from bonus amount

Apparently they have a section in the bonus section 3.25 but they didn’t informed about this they informed me only about the wagnering process and jokabet claim that section 3.25 is for all bonuses but they have have sectio 3.7 and says ,,some bonuses are " and they have another section and says all the bounces have to be Wagner 40x

That rule 3.25 spouse to be on the bonus screen and for the bonus I recive is already wagnered

after many comunition I try to explain they didn’t put that on my bonus screen and they apologised and they made me some offfer 277 pounds but I rejected and they ask me for proff of my adress and after that they disable my account.

You know, I imagine you expected the casino to take care of details, but on the other hand, it is also in your best interest to get familiar with a bonus you aim to take. Isn't it?

How can you, without knowing its exact terms, decide whether it is worth it? Have you thought about that? I believe this logic will help you avoid mistakes.

So, I would start with the basics:

What are the bonus rules, please?

Can you also provide the casino's URL, please? I could not spot Jokebet in our system, yet Jokerbet seems to be a popular name...

Kindly let me know.

Hi I was playing for jokabet . When I made the deposit 70 pounds they give me deposit 35 and the rule for that bonus was 35 x wagnering, I was able to track the bonus by hitting,, I " on the bonus menu they put as well the balance 1125 for the bonus to be Wagner …after many communication whit them they made me some offers of 277 pounds but I was not agree my balance was 3000 pounds and dropped down to 433 when I finish wagnering proces. They come back to me via emails and they say is no ground for any refund becouse they look very carefully at my account and they didn’t find any mistake. I red the bonus rule and they have section 3.25 which says max win from a bonus can be 10 x but is not saying is for all bonuses… in the same bonus policy they have section 3.7 and say ,,, some of the bonuses have " in the same bonus policy they says all the bonus have to be Wagner which I did , and in the same policy they said as a player you start playing whit your money first and after that the bonus is activated an in that day my balance didn’t droop down when I catch first win …. According to me I don’t think I use bonus and the worst part is they didn’t put that on the bonus screen they put only the Wagner criteria. A few days early I play whit the same bonus and I Wagner the money and cash out . Vision4516318 is my id casino , but they disable my account and I can’t contact them , I try but they keep saying I was informed they will not pay me , in other ocasion they said my account is on hold for investigation but they avoid to give a straight answer. After a few search on internet they ar not allowed to take money from Uk but and they claim they have curanco licence but I try to reach curanco and I recive as answer they are not listed .

I play for this site for about 6 months and I never had an issue but now after many deposit and lots off money spent when is my turn to have a decent win they do this … I never expected this and I read the rule on the bonus screen but that rule 3.25 was not inserted in my bonus screen. That’s the thing I don’t like becouse they never mentioned that . On other occasion I was able to see max win can 10 x for example I recive a bonus 9 pound and on the bottom page on the bonus screen when I was hitting,,I" I was able to see max win is 90 t, but in this occasion was very clear I have to Wagner just . If a casino play like that whit own rule i means they don’t have any intention to be fair whit players . My opinion is they use that rule 3.25 just when they want and that rule is not clear . I would like to send all my email whit them and all my screenshots maybe I can recover something.

a few things from jokabet

Hi!

Thank you very much for such a complex response. I adjust the tread name accordingly to the casino name, just so you know.

I agree that it is weird not to mention such an important rule if there is a special landing page for the bonus terms of each bonus. It is not a good user experience. For me, that would be most likely a signal to ask for the support or reread the terms and conditions. Especialy of you say this rule is pretty common for bonuses offered in this casino. On the other hand, we are all quite quick thinkers after the damage has been done to someone else. Thus, the importance of sharing such experiences still remains!

Honestly, I could benefit from providing a brief explanation for each screenshot. What should I focus on? What is the context or time line, please?

i made a complain and first screen shoot is whit the complain number, second is whit the win , third is whit last chat I have whit jokabet via chat and last one is whit the offer they made. I try to make a complain to Curanco but I recive as answer they are not listed.

Here you have a few more things , if you can found out more about this company

Apparently this site is not attested in the uk and the company apparently is INVESTAN NV I win some money but you already know what they did . Is any chance at least to make a proper complaint and recover some money ?

Once more, thank you very much. I can confirm this casino has not been licensed under the UKGC; more importantly, its license was Comoros (AOFA)

According to your latest notes, this casino should also stop accepting new players.

May I know when you opened the account with them? I hope I didn't overlook the date earlier...

Hello 6 months ago …I deposit 5000 pounds or more and after a few months I starts cash out …. I cash out approx 1500 pounds and after that happens this situation.

They disable my account and when i try to connect via chat they says my case is in investigation and they can give me anymore details

I’m not sure exactly when I open my account but I think was September or October

Thank you kindly.

We may continue in the conversation in the second thread 👈if you don't mind.