11 månader sedan
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11 månader sedan
I have a serious gambling problem.
this casino won’t block my account. I asked to stop sending me emails. They continue to. I asked them to block my account which they do but seconds later you are able to reopen again. I came into the live chat yesterday stating I had lost everything , all my money and I’m feeling suicidal I begged them to ban me and close my account permanently, they still refuse to do this. They won’t help me. I need help please I just want to be blocked from the site. I’ve lost so much money. Gamban doesn’t help as I install then uninstall so I can go back and gamble. I just need to be blocked from them
11 månader sedan
Since you sound quite desperate, I'd say you should ask someone you trust to change your account password and never give it to you.
Additionally, I would prefer if you were strong enough to submit a complaint right here:
https://casino.guru/complaints/create
For your sake and the sake of others, I believe we should investigate their approach towards vulnerable players. From what you described, I feel quite sick, to be honest!
But it's just a suggestion; you don't need to do it, ok?
Are you in a group? Do you need any contacts? Please visit this site and get help:
https://casino.guru/problem-gambling-help-centers
11 månader sedan
I’ve just lost a load more money 🙁
I’ve got the screen prints now form the live chat of them refusing to block my account permanently due to their regulations
11 månader sedan
Where can I send the screen prints too? Sorry I’ve lost the email
11 månader sedan
11 månader sedan
Well, I'm very sorry. I think it was the right thing to do in this case to file a complaint, and I saw that Petronela is already trying to help you. I assume that you have already sent her screenshots, so if you have any more, please update the complaint.
Anyway, I hope you will be able to resolve the situation and close your account for good. Fingers crossed.
11 månader sedan
Just don’t want this to happen to others! Too many casinos get away with this and pray on addicts
11 månader sedan
This part is Ridiculous. I beg them to self exclude me permanently due to having a gambling problem. They temporarily put a block on my account. And you can then go on their site and re activate it straight
away! Absolutely no protection for people with a problem 🙁 I’m so lost clearly I’ll never be able to stop….
11 månader sedan
It's very nice that you are also interested in other players and you don't want a similar situation to happen to them. I sympathize with you as well, because I understand how difficult this situation must be.
However, if you have someone you trust, wouldn't it be possible to give them the password to your account with a login (e.g. a family member, a close friend) so that they change your password and email and you can't get into your account ?
Anyway, I really wish you could get over this situation and everything would be solved and your account would be closed forever. I will try to be optimistic. I wish you all the best.
