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I recently made a withdrawal on bondibet on the 5th day my account was disabled and I don't know what to do đąđąđą please help
Disabled account on bondibet.
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Hello,
we would definitely need to know more details to guess what is happening with your account.
Did you submit a withdrawal just before your account got blocked? I also wonder whether your account is fully verified. Because if you did submit a withdrawal, your account may be closed until you provide all necessary documents and the verification will successfully end.
Kindly share more details.
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My account was verified I got blocked 7days after withdrawal, I didn't get any response as to why?
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On top of that I've been chatting to their live chat team yesterday and they said my withdrawal will be processed by the end of the day yesterday.
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I submitted my identity, proof of residence and bank card. It was verified that's why I was able to withdraw, I was pending and when I tried logging in today to check if it had changed I couldn't login.
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Well, this sounds quite suspicious now.
I can't provide any sort of exact explanation, I'm afraid. It's good that you have submitted the complaint, would you be so kind and upade Nick with more details, I belive that you can just paste what you replied to me.
Thank you. I hope we would be able to help.
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Thank you, I did respond to him(NICK) and I sent them an email yesterday at support@bondibet.com, they told me to contact security@bondibet.com. I will keep you posted on what they have to say about the matter.
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here is their response...
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Hello there.
In this case, I'm sure that Nick will try to get more detailed answers from the casino and investigate their evidence. Has the casino ever asked you any additional questions about your account, I wonder? I guess that this would be an appropriate reaction if the casino finds some inconsistencies... đ€
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I have never received any communication from the casino except me asking questions, so I struggled with uploading my proof residence because when I registered for the account my phone automatically filled out the address, so it wasn't the same as the one on the bank statement that I kept uploading until I asked the live chat why they kept on rejecting my document? That's when they told me that my address doesn't match with the document that I'm uploading, so I asked what can I do? That's when I was told to send an email to their security department security@bondibet.com and I did. They corrected it and I was approved on the bank statement as proof of residence. That's when I made a withdrawal. I don't know if that's the inconsistency they are referring to.
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I had an account with them before but when I tried to login into that account it no longer exists, that's when I registered for the new account couple of weeks back. Now they are saying in their response that I have multiple accounts. If that was the case why was able to register another account, in other words that was a trap or what?
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I have never received any communication from the casino except me asking questions, so I struggled with uploading my proof residence because when I registered for the account my phone automatically filled out the address, so it wasn't the same as the one on the bank statement that I kept uploading until I asked the live chat why they kept on rejecting my document? That's when they told me that my address doesn't match with the document that I'm uploading, so I asked what can I do? That's when I was told to send an email to their security department security@bondibet.com and I did. They corrected it and I was approved on the bank statement as proof of residence. That's when I made a withdrawal. I don't know if that's the inconsistency they are referring to.
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This can happen to anybody, so I guess that's not a big deal. You informed the casino what has happened and the proof of address was accepted - I would not say this is the reason.
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I had an account with them before but when I tried to login into that account it no longer exists, that's when I registered for the new account couple of weeks back. Now they are saying in their response that I have multiple accounts. If that was the case why was able to register another account, in other words that was a trap or what?
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This is an interesting point.
We always ask whether the player gained some advantage over the casino by creating a second account. This rule was originally designed to protect casinos from bonuses abusers, honestly, things have changed but some casinos see multiple accounts as a reason for voiding the winnings. We try to investigate further and define whether some unfair advantage was achieved.
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Thank you, I'll wait for your response...
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That will be best, I guess.
I can imagine that the uncertainty and the need to just wait is quite annoying. đ
The complaint team will surely do their best.
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