Hollywoodbets Casino – generell diskussion (sida 2)

Hi Radka,

little update ;

I called in person the representative of The western cape gambling board . Again she was so called busy on the phone . Promised to call me back . Then after 3 hours of waiting I called again ( now suddenly she will sent a email today . After promise already by mail that she would come back on Wednesday .

now I understand how difficult it is for you guys solving problems and communication.

but let’s wait not 17.00 hours yet and still hope !

have a good weekend.

You know what I can say? Indeed, sometimes the most difficult aspect of the process is locating the accountable party. I am sorry you experienced that on your own skin.

Enjoy your Sunday. Awaiting the upcoming update!

Good day

I deposited R50 in my Hollywoodbets account. I know R50 is not a lot of money but let me tell you what happened. After I made the deposit, it was showing in my account, but not as my available balance, but under the bonus section. I can't play any slots because it is in the bonus account.

I contacted Hollywoodbets via email. I recieved an email back from Nokuthula L, saying "We would like to inform you that we have successfully located your proof of payment, and your deposit has been credited to your Hollywoodbets account."

It is not in my account, it is in the bonus section. I contacted live support where I was told that I recieved a birthday bonus after depositing R100 end of May. I was also told by live support that there was a technical issue and I was not suppose to play the bonus on the slot side. So, they took my deposit I made today as the bonus and placed it in the sport section as a bonus.

Live support also said I utilized the bonus wrongly. I did not ask for a bonus, Nor was I asked if I want a bonus. I did not put this bonus in my slots account, so how am I the one to pay for it, even after live support said it was a technical issue. I did not even win anything with the bonus money. Should I be held countable for a technical issue on their side?

This is really an unusual situation, for sure, but the casino should be able to fix it even though there was some technical issue and give the money to your account as real money.

Have you played with that money already, though, or is it still sitting there?

If you haven't touched them yet, perhaps our complaint team would be able to help somehow.

Let us know, please.

Hi Romi, I did not play at all. It is still sitting there.

Si, if I may suggest, you should try to submit a complaint here and explain everything well to our team. Maybe they will be able to help somehow and solve this issue.

What do you say?

Here is the link where you can file it.

Let us know, please, how you decide.