2 år sedan
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2 år sedan
I have recently had my account banned by themselves with a weak excuse that I apparently have another account opened with them. It's funny that when I was losing and constantly depositing funds the account was fine. I start to win quite a bit and all of a sudden my account is banned. They don't communicate properly via email other than saying I am banned for life.
Avoid like the plague
2 år sedan
Hello,
to me, it does not sound like a well-handled situation.
We mark this casino as fresh so it is extremely useful learning more about it.
Would you mind submitting a complaint?
We may be able to help and if not warn the players at least.
2 år sedan
Good morning
I have already submitted a complaint to your team. I hope they look at it very soon 🙂
2 år sedan
I can imagine you'd like to see immediate action, but I ask you to get into your consideration the fact, that you are not alone with your complaint. 🙂
Our team will get to you as soon as they can.
1 år sedan
I recently registered on this casino, when I started to win money the casino banned me for no valid reason. apparently for fraud. I'm disgusted customer service no longer responds
1 år sedan
Hello there,
what kind of fraud were you accused of, I wonder? I could not find it in your complaint thread. I find it very curious that you were able to win €14k out of a €50 deposit. In any case, you should get some explanation to get a chance to defend yourself.
1 år sedan
Hello there,
what kind of fraud were you accused of, I wonder? I could not find it in your complaint thread. I find it very curious that you were able to win €14k out of a €50 deposit. In any case, you should get some explanation to get a chance to defend yourself.
1 år sedan
hello, the only explanation I got is that I didn't respect the terms and conditions. and yes indeed, by depositing 50 euros, I had the chance to go up to 14,000 euros. luck that did not last since my account was blocked
1 år sedan
Won just over £140 after losing about 50 pounds.
went to verify my account sent my bank card, selfie with name of betting site, utility bills and photo of passport but they are saying they need a selfie with my passport which I am unable to do as I’ve sent this off to be renewed.
received email saying my accounts been closed as I didn’t send them required documents and no mention of my funds.
1 år sedan
Hello there.
I guess, you have already tried to contact the casino and explain the situation, haven't you?
I would suggest providing a selfie showing you holding the ID or a verification call.
The casino should try its best to solve the situation, and especially the verification called - if done well, can resolve the situation.
Could you ask the support? I'd love to see the answer.🤔
1 år sedan
My passport is currently at the passport office, this is the only photo ID I have. I had a photo of the passport and sent a seperate selfie but they rejected this and closed my account.
they now won’t respond to my emails and said they will only return my deposit.
please avoid this site
1 år sedan
Pardon me, but where is your ID? Do you have it? I understand the passport is in the office, but what about another personal document, do you have the ID?
Anyway, I believe it's time to submit the complaint.
Use this link, create the complaint, and add all relevant info, screenshots, emails from the casino.
Our Complaint Team will try to help you.
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