2 år sedan
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I have been waiting for a withdrawal of 150,000 SEK for more than 3 weeks now. Despite being a verified player, the casino keeps giving me assurances that the money will be sent soon, but the delay persists. I've ruled out KYC issues, as I am fully verified.
What's more troubling is that this seems to be part of a larger problem with Spelinspektionen-regulated casinos. It appears that some are holding withdrawals and some are using KYC inappropriately, affecting players who most of the time gamble away their winning while waiting for the withdrawals which never come.
I'm seriously considering discontinuing my online gaming activities due to these issues. Has anyone else faced similar problems with Spelinspektionen approved casinos (especially those based in Malta)?
Any advice on how to escalate this matter or approach the situation would be greatly appreciated
Hi, let me start by saying that we give casinos 14 days to pay a player and since you said it's taking longer than that, it's a good thing you filed a complaint. Did the casino also tell you why it's been more than 3 weeks ? Have you had any successful withdrawals at this casino ? I am asking if this problem has happened several times or just the first time. Did you play with the bonus ?
However, our team will try to help you in your situation and I firmly believe that everything will be solved and you will get your money. If you find out any new information about your withdrawal, don't hesitate to let us know.
I tell you about my experience of playing on the project. After making a deposit I received a welcome bonus. Several times well played back and wanted to withdraw coins. Faced with some difficulty in my personal cabinet, apparently there were problems with the Internet and everything moved. Support responded, but I would like more promptly. Otherwise there are no problems. Who has any experience?
So, how would you rate the casino after all?
What about writing a user review? Here's the link for you where you can do so.
I play on several and have a lot to compare it to. The question of support is always relevant, no matter when you may encounter a problem. On this project I play for a long time, but it is not the main for me, only when I am near the PC. From the phone spinning spins on another project.
Having a good app is important to me too. I like FSWIN. Support, by the way, is very prompt there and they give a bonus to the deposit. However, so far I haven't seen any big winnings, but I win small coins.
Among the relatively new casinos FSWIN is a good option. You only need to carefully look at the conditions of the wager. But in general, you can spin both here and there, one of them will be lucky and then you can withdraw coins. I won both at this casino and at FSWIN about the same amount of coins.
It's easier to play from the app, but if on the road, for example, the internet goes out, the game will stop and you can not continue to continue.
If the app has good enough functionality and is well made, it's definitely more convenient. About FSWIN, I am registered with them, but I haven't played yet. I will deposit coins a little later, I want to hear more opinions about this project. Who had what winnings and how are things with the withdrawal of coins?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
En plattform skapad för att visa upp alla våra åtgärder som syftar till att förverkliga visionen om en säkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mål är att hylla de bästa och mest ansvarsfulla företagen inom iGaming och ge dem det erkännande de förtjänar.
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