No response from Elegant Spins regarding my complaint. Not that I expected they would. They’ve never responded to a single email I have sent. The case is now closed. Thank you for your assistance. Live and learn!
So true.
I personally view VPN as a protection tool, but you're quite right, I'd say. On the other hand, though, there is still another portion of people who are not familiar with the VPN at all. The tech advancement is crazy 😀.
Well, thumbs up for the fairness—that's for sure.
Regarding this particular casino, I think the time has come to leave it alone. Ignoring players' complaints is a big warning.
No response from Elegant Spins regarding my complaint. Not that I expected they would. They’ve never responded to a single email I have sent. The case is now closed. Thank you for your assistance. Live and learn!
I'm sorry to see you have been right. I have no desire to incite anger; however, I would appreciate it if there were a more effective method of demonstrating that the casino is rapidly deteriorating. Sadly, we still need unresolved complaints for that.
Thank you for your help with this.
After non stop badgering to have my account closed and self exclude/closed permanently (whatever way you want to say it) to never come back, including having another person intentionally log in, so the TOS are violated, because they wouldn’t close my account. They finally closed it! ONLY TO REOPEN IT SEVERAL DAYS LATER AND SAY AS WE WELCOME YOU BACK FROM YOUR SELF BREAK WE HAVE MADE YOU VIP! What???????!!!!!!! And when I went back, yup sure enough logged me right in! This is highly illegal! I then went to chat and FLIPPED OUT ON ALEX! Only to be told it will take a week to close again. I NEVER REQUESTED IT OPEN!!!! I ONLY EVER REQUEST FOR FULL SELF EXCLUSION/Account closed/. I had sent emails daily with words I cannot put in here to try and get it closed! Was in chat daily! To FINALLY BE RID OF THESE SNAKES AND THEY REOPEN IT! I LITERALLY HATE THEM. I can’t even file a complaint because they don’t respond. Ugh just wanted to add this here, in hopes others don’t open accounts here.
I am also a player in different casinos.
I'm so sorry you’re going through this. it's absolutely outrageous, After all your attempts to get your account closed and self-excluded, to have it reopened without your consent is a serious violation.
You’re right to be upset, and I truly hope others see this and understand the importance of taking self-exclusion requests seriously. I hope you get this sorted soon.
After non stop badgering to have my account closed and self exclude/closed permanently (whatever way you want to say it) to never come back, including having another person intentionally log in, so the TOS are violated, because they wouldn’t close my account. They finally closed it! ONLY TO REOPEN IT SEVERAL DAYS LATER AND SAY AS WE WELCOME YOU BACK FROM YOUR SELF BREAK WE HAVE MADE YOU VIP! What???????!!!!!!! And when I went back, yup sure enough logged me right in! This is highly illegal! I then went to chat and FLIPPED OUT ON ALEX! Only to be told it will take a week to close again. I NEVER REQUESTED IT OPEN!!!! I ONLY EVER REQUEST FOR FULL SELF EXCLUSION/Account closed/. I had sent emails daily with words I cannot put in here to try and get it closed! Was in chat daily! To FINALLY BE RID OF THESE SNAKES AND THEY REOPEN IT! I LITERALLY HATE THEM. I can’t even file a complaint because they don’t respond. Ugh just wanted to add this here, in hopes others don’t open accounts here.
It is certainly good that you wrote it here. I think that behind such a casino it is necessary to make a rough line and certainly not to return there. If the responsible gambling tools don't work and the casino opens the account you closed after a week, then I guess that says it all. If only there were casinos that respected such processes and didn't mess with players.
Thanks for letting us know. 👍
Maybe it's just me, but the chat is no longer connected
What about to contact them by email, though? Have you done that?
I think this site has already done its job. That's why the casino was abandoned. It would be a futile effort to try to contact them further
If contact is lost, the player will not be able to do anything. Therefore, the credibility of the casino depends on replying. A casino that does not reply should be considered a scam casino.
Except, of course, for the accusations made by the players.
Casino Guru should rate this casino's rating as a scam casino.
You are right that the communication is very important, indeed.
This casino already has a very low safety index, and it will go even lower whenever there's some more unresolved complaints, so everyone will be able to see all the information in the review of it.
I'm really sorry for your experience there.
They finally closed it (again.) I wasn’t playing on it, just wanted it closed after they stole my winnings. Nothing with them is on the up and up. But hopefully I am finally rid of these people!
I went to the site, and I can see the chat without logging in. Maybe try a different browser? Or incognito mode. 🤔
I just want to add my experience with Elegant Spins Casino.
I got a 50 spin no deposit bonus.
I played my spins, then I played my playthrough 40times I believe it was.
To make a long story short I am not going to get the $50 max cash out, supposedly because I did not play the play through on the same game as the free spins.
This is their newest excuse after 2 live chats and also emails to them.
Before this newest excuse in live chat last night, I was first accused of having multiple accounts (which is a lie).
I was told to send in my kyc documents, which I have done.
In the terms and conditions on their site, it does not say that you have to complete the playthrough requirements playing same game as the free spins. I don’t think I have ever heard of such a thing on any site as a matter of fact.
I would like for people to know of my experience and I would suggest steering clear of Elegant Spins!!
Complete scam. They wrote a playbook on how to scam you. Bonus expired Multiple accounts. You can only play the promotional free spins on one game. You get the money off the free spins and can not play any other game, or they will cancel your redemption. All these posts about supporting the customer support team are written by that scam casino. They will make every excuse not to pay you. I delt with some slow payout casinos(ding ding ) but this one will accept your money have you pass kyc and then not honor your redemption. They are foreign. They are just stealing. Somebody call Trump!!!! There eating our checks, there eating our balances
I just want to add my experience with Elegant Spins Casino.
I got a 50 spin no deposit bonus.
I played my spins, then I played my playthrough 40times I believe it was.
To make a long story short I am not going to get the $50 max cash out, supposedly because I did not play the play through on the same game as the free spins.
This is their newest excuse after 2 live chats and also emails to them.
Before this newest excuse in live chat last night, I was first accused of having multiple accounts (which is a lie).
I was told to send in my kyc documents, which I have done.
In the terms and conditions on their site, it does not say that you have to complete the playthrough requirements playing same game as the free spins. I don’t think I have ever heard of such a thing on any site as a matter of fact.
I would like for people to know of my experience and I would suggest steering clear of Elegant Spins!!
Hello and thank you for taking the time to write about your experience at this casino.
I would suggest you file a complaint regarding this issue so we could help you out, but unfortunately this casino has no interest in communicating with us, so I am really not sure if we would be able to get it resolved.
If you wish, though, you can file a complaint anyway, and if it gets unresolved, as many complaints before, it will at least help to lower the already really low safety index of this casino even more.
So, if you are willing to do that, please follow this link, and someone from our team will get in touch with you.
It is pretty sad to see that this is happening to another player, for sure.
Complete scam. They wrote a playbook on how to scam you. Bonus expired Multiple accounts. You can only play the promotional free spins on one game. You get the money off the free spins and can not play any other game, or they will cancel your redemption. All these posts about supporting the customer support team are written by that scam casino. They will make every excuse not to pay you. I delt with some slow payout casinos(ding ding ) but this one will accept your money have you pass kyc and then not honor your redemption. They are foreign. They are just stealing. Somebody call Trump!!!! There eating our checks, there eating our balances
May I ask if you have experienced any of the issues you describe at this casino as well?
Please tell us about it, if you wish.
Has anybody gotten paid yet or should I just stop wasting my time
Well, based on the review, the chances are rather slim:
https://casino.guru/elegant-spins-casino-review#tab=js-tab-reputation
"Very high value of withheld winnings in player complaints in relation to the casino's size"
User wrote "Unreliable casino. does not pay out winnings, changes the rules at any time. Support gives false information. more like a scam!"
However, you may help us adjust the score if you care to submit a complaint with us. Out of curiosity, how long have you been waiting for the payout, please?
It's not really the time of the payout that's really concerning, it's more like the path that you can see it coming to based off of others complaints, basically I'm being told the same exact thing others have been saying who have gotten beat. But to answer you Feb 27. It's the response or lack there of rather that has me noticing this. One rep says I used a bonus that I didn't, one rep says it's cause of weekly withdraw limit a week that obviously doesn't restart. I have a screenshot of payment history. I think I believe I know what's going on. When you are fresh to the site they give you a bonus, you win you cash out you write great review, which in return has ppl like me try the casino, same thing at first win, withdraw long process no problem. But the second time you make a bigger deposit, if you lose then hey all is fair, but if you win you will not get paid. Basically they are using the fact that it takes longer for a negative review to be noticed and handled correctly than a positive one. So the casino already starts out as being ok. By the time it's realized that the company is a scam it's too late you have thousands of ppl who deposited thousands of dollars and nothin can possibly be done. These scam artists are using the review sites so that the review sites are basically feeding there victims to them.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
