Divaspins webbplats (sida 2)

Hello!

I just hope it won't take long this time. If I may be honest, even the best explanation feels a bit dumb if the issue persists longer than is bearable. 🙂

Thank you for staying here with us; I'm looking forward to seeing a positive update soon. And if not, a complaint about delayed payment can do the trick, I hope.

I also sent it to the casino's customer service and they transferred the amount 🙂

👏👌✌️ Oh wow, that's great news! Thanks for sharing it here and congratulations for that. Enjoy your winnings!

Thank you very much 😘

Hej då,

I en vecka nu har jag också haft problemet med Divaspin att de inte betalar ut mitt uttag och fortsätter att hitta på ursäkter!!!

Och sedan säger en anställd i ett e-postmeddelande att det redan har behandlats och att det inte finns något att oroa sig för, och fortfarande ingenting. Jag vet att man ska vänta upp till 14 dagar, men jag ville öppna ett ärende nu!

Jag sparade alla mejl som bevis!

Jag hoppas att du kan hjälpa mig då?

You have to take a photo so that the account verification is not required and they can pay. I did that. Profile, verification and if it says this then you don't have to verify.

You can submit your complaint at any time; actually, it is just that our team is unable to intervene before the 14 days, you know.

Please update us on Monday about the situation, alright?

Anytime. Let's hope your next withdrawals will be without any issues. In some casinos the first few can be quite painful. 🙂

Good day! Now Mr Bet casino is waiting. On June 3rd I requested a withdrawal of 200,000 forints and on June 6th I requested a withdrawal of 1,000,000 forints. They checked my profile two months ago, everything was fine, and now they are asking again. I send the certificates and they always reject them saying they are not good, so I send what they ask for 🙄

Oh no...problems again?

Well, would you say that the support clearly explained how the proper document should look? I mean, at least to me it sounds more helpful than letting players try by pointing out the possible errors after each try...

If I'm not mistaken, you're once again waiting for the review to be completed. Is that correct, please?

Luckily, this is the last time. 🙏

Jag har problem med uttag, de första 4 000 utan problem, nu börjar de hitta på ursäkter och säger att tjänsten tillfälligt är nere, under tiden har jag inte ens kunnat kontakta VIP-managern som tilldelats mig på en vecka.

Hi, so you can't access the casino, or does the service seem to be down—do they mean that only withdrawals aren't possible? Did you ask them how long this is expected to last? I'd give them some time to sort it out, since they've paid you so far. 

Ja, och sedan löstes situationen, nu framöver gjorde jag ett uttag på 1500 euro som webbplatsen visar som behandlat, men de kom aldrig in på mitt bankkonto, 3 dagar har gått, jag skickar e-postmeddelanden kontinuerligt men ingen svarar.

If you made the withdrawals three days ago and they’ve already been processed, I would wait for now. I hope you’ll be able to access your money soon. If nothing happens over the next few days, definitely let me know.

Ja, men jag är fortfarande orolig eftersom alla andra gånger så fort bekräftelsemejlet för det behandlade uttaget anlände så kom även pengarna, det här är första gången som det redan har gått fyra dagar.

Sure, I understand. I’d feel more at ease about the situation since you’ve received your money from them before. The casino may simply be experiencing a delay and your withdrawal could be in a queue. Alternatively, the casino might use a third-party payment provider, and they could be experiencing some delays as well. It’s also possible that the payment method you chose isn’t the fastest one.

I’d wait for now and see how things develop. We’ll still be here if you need any help.🙂