Cusco Casino – generell diskussion

Om du vill diskutera något relaterat till Cusco Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Casino Cusco is also mobile friendly. You can play all games on your smartphone or tablet without having to download an app. The mobile website is as user-friendly as the desktop website.

Casino Cusco is very user friendly. The website is well-organized and easy to navigate. You can easily search for games by type, provider or theme. The games are available in several languages, including Dutch.

That's great! What about the other qualities, if you don't mind me asking?

Is support helpful, terms written clearly? KYC handled with care yet swiftly?

Thanks in advance 🙂

Cusco casino tar olagliga pengar från holländska problemspelare utan att samarbeta för att betala tillbaka en begäran om återbetalning, det är därför jag för en månad sedan vill ha tillbaka mina pengar så snart som möjligt

Cusco casino e-post och anställda på livechatten svarar inte på min begäran från förra månaden på min begäran om att återbetala mina pengar, situationen har pågått i en månad, jag gav alla mina uppgifter och fick ingenting tillbaka, inte via e-postmeddelandet och ingenting via livechatt de är inte villiga att samarbeta med min återbetalningsbegäran från en månad sedan det handlar om ett belopp på 580 euro som de inte får acceptera eftersom jag är en holländsk spelare de driver olagligt de har inte tillstånd för detta och dessutom är jag listad i cruks och jag är känd som en problemspelare de vet om detta de indikerar via trustpilot att de är villiga att samarbeta via mail om jag skickar ett mail direkt till dem först gav de uttryckligen fel mailadress men Jag hade redan mailat rätt person där innan, jag hade redan skickat in förfrågan och skickat allt vad gäller data, sen skickar man till dem några fler mail på deras begäran här via Trustpilot att de vill samarbeta, men fortfarande inget svar på min mejl överhuvudtaget och inte ens om du ber om det igen i livechatten, den är inte heller villig att svara via livechatten och har gjort flera printscreens av detta den senaste månaden, än i dag har jag fortfarande inte fått min pengarna tillbaka, inga uppdateringar fick en återbetalning via e-post och fick ingen hjälp via livesupport. Den enda lösningen för att få mig att sluta rapportera detta är att jag får tillbaka mina pengar på mitt bankkontonummer så snart som möjligt. Det gäller alla mina insättningar runt 580 euro. föregående mars månad som deponerades och de fångade därför en problemspelare utan licens från en cruks och vet detta, var försiktiga människor, de är bedragare

Datum för erfarenhet: 20 mars 2024

I am really sorry about this situation of yours. When exactly have you open an account at this casino, if I may ask? As far as I can see, the casino operates under the Gaming Curaçao (GC), but does not accept players from the Netherlands.🤔

I hope our team will be able to help out with this issue in your complaint, where they are actually waiting for some answers from you. Please update them whenever possible, so they can move forward with your case.

They answered only when everybody can read with the situation but nothing at my emails and nothing with my conversation at their live support and message what i leave behind they lied that they are willing to help me they dont wanna help me already a month nothing send me back at my emails or live chat

I am really sorry about the whole situation. Hopefully, our team will get in touch with the casino soon to solve it.

Thanks to bad there still no answers not at live support not from their email also not in the 24 hours what i gived theme there s nothing from theme back to me from this cuscocasino i hope also you and your team resolve this thanks for your help

Sometimes a delay can be caused by overloaded withdrawal requests or even when a casino is understaffed, so please try to be a little patient. We are always glad to help.

Yes ive wait already 1.5month almost and still not answers from cuscocasino i think they blocked me from support and email i hope they refund me soon in a couple days because i wait already long enough its time now

I surely understand your frustration here, but unfortunately, there is nothing much to be done right now. Just wait to see what our complaint team will be able to do about your case.

Still nothing back also no email nothing from cusco casino

But hold this private please theres my name on it this was from 20 march after the verification i never heard theme anymore by email or live chat

let see nick also please because he would shut the case and say that i did not have the right for my money back because i also not asked for self exclusion but here is proof please help me with my money back from 20 march its now 5 May it takes to long after my verification back than i not heard theme anymore by email and by support they not answering me only when everybody can read the say with trustpilot that i must take contact by email first they send there a wrong emailadress on purpose but i had already send to the good emailadress and after the verification in the beginning not response me anymore the only thing in the beginning was to look to it and should send me an update but never get an answer anymore and still not have my refund back from all deposits back than

Please do not post any screenshots on the forum with your name visible if you do not wish anyone to see your information. We are not able to control or hide what is visible there.

I am really sorry about the whole situation and our complaint team, together with Nick is surely doing whatever is possible to get your case solved. Please bear in mind that they can help everyone only if there is some possibility to do that, and they cannot change any events that happened there. I hope there will be the best resolution possible in your case soon.

I hope to they never respons me after my verification in the beginning anymore not by chat not by email

Try to stay calm, please. I imagine you're quite stressed out, so try to focus on staying positive.

Nick will get to the bottom of this, but for now, I think it would be wise not to overestimate the possible outcome. 🙏

We must try to ensure the casino representative will respond to the complaint; that matters the most. Just let Nick do his part, and try to relax a bit.

I relax i wait almost 2 months thanks for your message

Sometimes, unfortunately, the case can take a bit longer to get solved, you know.

I still wait thank you