CryptoRush Casino – generell diskussion

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Support doesn't work, they don't respond to chat or emails. Therefore, it is not possible to set responsible gaming, limits or account blocking

Hi, is it your case that you would like to close your account or just restrict yourself from playing or spending a lot of money ? If you have tried everything and there is no answer and you need help to close your account, let me know. This is the kind of thing casinos should take seriously, but if that's not possible, I probably wouldn't play here anymore. 🤔

Thise guys just locked my account with 2+k eur inside, said that it has something about my previous bets etc without more details, all question that I asked they just answered with same automatic reply. Be aware.

Could you please tell us more details regarding this?

In order to help you out, we need more information, you know.

Are you aware of violating some rules?🤔

Please let us know if we could be of any help.

at one point the site stopped working, the live chat did not respond, and the email did not respond. I can't log into my account and I can't withdraw my money.

It is certainly not a pleasant situation. Have you been warned in any way about the closure? It appears the account was closed for a reason.

Could you please say anything else about this situation? When was the last time you made a deposit and were in touch with support, for example? When you try to log back into the account, can you see any note?

This does not work for all users. From June 1, the sports section does not open, it is impossible for all users to log into the account and registration is not available. If they decide to end their activities, they must withdraw money from clients' accounts. But the operator in the chat says that this is "temporary maintenance work." Which have been going on for 2 weeks now.

Do you have the opportunity to contact them and get some comments?

I see...

I do not believe we are in touch with someone representing this casino; its rating is not good and that is a very important part. However, I will inform our Data Team guys to see whether we can dig up something.

I agree it does not look very promising at the moment.

Do you perhaps care to submit a complaint, please?