Chill4reel Casino – generell diskussion

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I’d like to clarify: I received an email with 75 free spins and bonuses without making a deposit. I used the bonuses and wagered them in accordance with the rules — without higher bets, $1. The total amount of my spins was more than 800 USDT. I was credited 100 USDT for the wagering. I uploaded the documents and contacted your employee via email — the verification was successful. In response, I was told: "Yes, all that’s left is to make a deposit and make a spin." 

I made a deposit of 21 USDT and made more than 3 spins since making the deposit.

I wanted to withdraw my winnings and submitted a withdrawal request for 120 USD, but I was denied. I thought that perhaps it was possible to withdraw the winnings received in the form of bonuses, and I submitted withdrawal requests several times. I couldn’t contact customer support and sent emails several times, but I didn’t receive a response. Yesterday, I managed to contact your employee online and find out the reasons for the withdrawal request being denied. She said that I needed to send an email with a document confirming my place of residence, and that’s why the withdrawal was rejected. I sent the documents, and an hour later my account was blocked. There are more than 150 USDT left on my balance. I still haven’t received any explanation or response.

Hello, is it perhaps possible that the casino first needs to verify your account? Because that's not just the usual procedure, but it also goes in line with the document request. One way or another, the casino support should explain the details to you because without knowing those things, you may be pretty concerned. I get it.

It’s Monday, so perhaps something new will show up today.