Casino Alpha – generell diskussion

Om du vill diskutera något relaterat till Casino Alpha – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hej ... vet någon hur man kan kontakta detta casino? De svarar inte på mejl, chatten är inaktiv ... Ingen kontakt med dem ???

Sadly, this casino does not provide live chat, as far as we know.

It would be quite a useful feature, I'm sure.

I tried to find you some contact, but it seems that the casino only supports the tickets.

I guess you have already tried that, right?

Visst ... Och många gånger ... Men utan något svar ... De svarar inte på mejl heller

Hello,

I checked that your complaint is about missing deposits, well, in this case, you should get in touch with the payment provider. The problem is probably caused by the payment provider.

Let us know about the progress, please.

Hur kan jag kontakta min betalningsleverantör?

What payment option did you use for the "lost" deposit, please?

You have to contact the bank/company you used for depositing.

Jag har redan kontaktat och fått svar att betalningen var skickad och redovisad ... Jag gjorde en insättning med ett kort

So your bank has confirmed that the money was sent and unreturned back to your bank account, right?

Do you have the official bank statement, please?

Jag fick ett meddelande om att 10 $ har skickats från mitt konto och det har krediterats

Are we talking about deposit or withdrawal, please? Now it seems that it's about missing the deposit.

Can you explain further, please?

Ja, självklart... Det handlar om en casinoinsättning som inte har nått mitt konto... Som om medlen har dött någonstans

Oh I see now, well I guess that in this case, the complaint team will need some update from the casino, or most probably from its payment provider. I'm sure that you have already sent the previous screenshot to the casino, right? I'd say that the casino's payment provider should definitely check the transaction.

Ja, självklart... Jag har gjort detta flera gånger, men jag har inte fått något svar från casinot på över en månad

Well, it makes me quite worried, because I feel that the casino is not very responsive and this matter needs some level of cooperation for sure.

Hej igen ... jag har fortfarande inte fått mina pengar på casinokontot ... kan jag be om kontakt med dem? Eller egentligen finns det inget sätt att kontakta dem ... de svarar inte på mejl alls

Hello,

complaints just do not work this way, we need you to cooperate a bit. Your complaint has been closed because you did not respond to our questions. 🙁

If you checked it you could see that:

"Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime!"

Kindly update Petronela, that's the best you can do now. Thank you.