5 månader sedan
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5 månader sedan
Hello i won 578.00 on 11-11-23 and i havent heard anything.I goto live chat and rep says they need my id and utility bill statment.I sent them and still nothing.I won here along time ago and got that payout but they kept most of it for some reason.I cant find any phone # for them.What can i do
5 månader sedan
Hi, did you successfully complete the verification when the casino asked you for ID and utility bill ? I think more than two weeks to wait for the withdrawal is quite a lot.
That's why I would recommend you to file a complaint with us. Just click here. Our team will try to help you. Are you in?
5 månader sedan
Yes I did and haven't heard a word. I know I'm not going to play here anymore
5 månader sedan
Obviously a smart decision, if only you had made it sooner:
5 månader sedan
I find it weird that lcb.org has these guys in the top 10 casinos that are good.Not to me
5 månader sedan
I think everybody reviews casinos based on some factors, so maybe you could ask directly there how is it possible that they have such a high rating ?
Anyway, I think it's clear from the answer that Radka shared that I'd rather avoid this casino. I suppose you will do so too. 😕
4 månader sedan
I won $500 from candyland casino on Dec.8th my documents verified finally the 19th after sending in so many times. Then the wait 5 to 14 business days.. no other casino I know takes this long! It was easy for them to take my money but hard to pay out..
4 månader sedan
Hey there!
I moved your post here to this thread to give you a chance to glimpse at other people's issues and replies.
Simply put, I hope you'll get your money soon. Because the safety index is just far too low for my taste. 🙁
One way or another, if you struggle longer, I'd say submitting a free-of-charge complaint might help you.
I expect you're not yet familiar with the Casino Guru Resolution Center, are you? Don't worry, this guide should come in handy: https://casino.guru/complaint-resolution-instructions
What do you think? Is it up to your taste? In my book, it's worth a try.
Let me know what you think, please.
4 månader sedan
Hey there!
I moved your post here to this thread to give you a chance to glimpse at other people's issues and replies.
Simply put, I hope you'll get your money soon. Because the safety index is just far too low for my taste. 🙁
One way or another, if you struggle longer, I'd say submitting a free-of-charge complaint might help you.
I expect you're not yet familiar with the Casino Guru Resolution Center, are you? Don't worry, this guide should come in handy: https://casino.guru/complaint-resolution-instructions
What do you think? Is it up to your taste? In my book, it's worth a try.
Let me know what you think, please.
4 månader sedan
I'm thinking I will wait out the 14 days that they said it takes to process wich is ridiculous.. then I'll file a complaint . I did read on how to file and the info on what to expect or not.. I know I won this money fair.. they should have no issues.. I was happy to give them my money now they can pay
4 månader sedan
Ok here's an update, Candyland Casino paid me but only $207 out of $500..I contacted them and brought this to their attention only to be told that they would have to escalate this..
What should I do at this point?
4 månader sedan
Frankly, the answer is quite obvious; until these 14 full days run out, I suggest waiting. Well, you got the first part, so I guess it's just a matter of time.
4 månader sedan
Is it normal for them to make separate payments?
4 månader sedan
I'm not sure if you asked for 500, so I don't think it's completely normal. Did the casino give you any reason why they only sent you that amount ?
However, as Radka said, if they have already sent you some money, we can think positively and I firmly believe that you will get the rest. Be sure to keep us updated.
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