Hmm, okay, whatever you say.
But then it's quite funny that you have to ask us on this forum what casino license they have and so on, when we protect them.
I could also say that you have no reason to take any information from us and that you don't have to ask on our forum.
It's probably equivalent to what you wrote.
Have a good weekend. 🙂
Jag frågar eftersom de ändrar sitt körkort eller använder ett annat giltigt körkort, som du redan vet.
Jag visste inte att forumet var ditt, förlåt chefen.
It's not so much about that as it is about the point. 😉
Och vad tycker du om dessa punkter?
Nämnde jag tydligt mina spelproblem? För de säger att jag inte gjorde det.
Some of it may be visible there, but this email conversation is a bit unclear, with some emails that are complete and therefore what you wrote, what the casino replied, and so on. In one screenshot, I feel like I can see two conversations and only part of one. It would be good to see everything.
Perhaps we could try to help you if you requested to close your account because you have a gambling problem and the casino did so, but then reopened your account and you lost money.
Det är därför jag har anlitat en advokat, eftersom casinot säger att jag inte avslöjade mina spelproblem.
I understand that, I just gave you the suggestion because I often recommend to players that they try filing a complaint with us. If it is justified and our team decides that it is on your side, then we try to resolve the situation with the casino. If that doesn't work, then a license or a lawyer, if you're interested. I know that's money you have to spend on it, which is why I recommend a complaint in the first place.
Jag vet, jag har läst en hel del om hur ni hanterar klagomål, och i det här fallet vet jag att ni skulle vara på min sida. Från det ögonblick jag rapporterade mina spelproblem borde jag inte ha möjlighet att sätta in mer, och casinot skulle förmodligen sluta med att återbetala en del av det. Men ni kommer inte att sänka deras betyg, och ingen kommer att sanktionera det. Så jag vill hellre inte få tillbaka mina pengar, eller låta en advokat ta deras provision, i utbyte mot att en rejäl böter utdöms mot detta casino eller dess NovaForge-grupp.
Hör du, jag ska visa dig fler e-postmeddelanden
Första gången, efter 50 mejl, stängdes mitt konto permanent, som ni kan se.
I ett annat mejl kan du se hur VIP-agenten säger att jag inte har nämnt mina spelproblem. 
Then it's a shame you didn't file a complaint if you think we would be on your side. The important thing in these cases is always how you ask to be self-excluded. Also, closing your account and self-exclusion are not the same thing. However, if you express gambling addiction or problems, the casino should always deal with such matters as soon as possible. It is possible that you could still make deposits for a while, if they were to resolve it in two or three days, for example, but it certainly shouldn't take long, and if you have reported problems, they should not leave your account open. Also we are counting the time from when you did the request or mentioned gambling problems
As for the rating, it goes down if the complaint is unresolved. So if the casino didn't want to resolve it with us or didn't address it as we communicated with them and as would be fair. If, on the other hand, they tried to resolve the situation, admitted their mistake, and so on (perhaps there would be a refund and so on), then the rating would not go down.
In any case, it is also important for us how often the casino does this. If we find, for example, a group or a casino that has this problem often, we don't turn a blind eye to it. Not every process can be done immediately, but when we gather enough information and player experience, we discuss such matters with the casino when necessary. Based on whether or not the problem is corrected, the safety index may be lowered even without a specific complaint, if there are several complaints over a certain period of time.
Jag förstår vad du menar. Enligt deras chatt måste någon som nämner missbruk stänga sitt konto omedelbart. I mitt fall, efter den andra varningen, tog det 8 dagar (jag satte in cirka 25 000 euro under de dagarna).
Oavsett om det blir en återbetalning eller inte, borde deras betyg fortfarande sjunka, eftersom de agerar i ond tro, vilket är anledningen till att jag inte tycker att ert sätt att hantera klagomål är rättvist.
Skadan är redan skedd, men om de erkänner sitt misstag händer ingenting... det är inte rättvist.
I think that's a long time. Of course, if you're still interested, you can open a complaint with us.
As far as our process is concerned, we always try to improve what we can. However, some things are simply not feasible as players would like them to be, and they are also difficult for us to resolve.
There will always be someone who doesn't like our approach. We try to stick to what has proven to be most effective for us and also players.
Tack, men som sagt föredrar jag att ta den här frågan via juridiska kanaler, för att gå efter era betalningsbehandlare eftersom de är registrerade i Europa.
Jag har meddelat casinot många gånger och de vägrar att samarbeta.
Det vore bra om du läste den här tråden, för jag tror att din e-post kontrolleras av bottar.
Sure, if that's how you see it, then I wish you the best of luck in resolving the issue.
If you have any news in the future, feel free to let me know if you're interested.
What do you mean about this thread? That there are some players here who praise the casino? I don't know if it's just a bad translation, but no email should be checked by bots. The only way I can explain it is that you think there are a lot of players here who say positive things about the casino, which you think are bots.
Jag menar, det vore bra om en casinorepresentant var med i tråden och förklarade saker, för när man kontaktar casinot via e-post är det alltid bottar som svarar.
That would be great, but the casino doesn't respond on the forum. However, it does respond to complaints when necessary, which is why I said it would be appropriate to file a complaint, since they have only one unresolved complaint out of quite a lot.
Good afternoon!
Could you help me find out why the boomerang-bet5983.com casino website won't open? Has anyone else had this problem? What should I do in this case? I have money in my account, but I can't access it. I'm attaching a screenshot. They are not responding to my emails. Please help!
Hello, I had no problem opening the page, so I don't know what exactly the problem could be. Have you tried using a different browser or clearing your cookies and so on? Please try that, and if it still doesn't work, we'll try to figure out what's going on, if possible.🙂
Hi Jaro,
It's working now, but the address has changed in the meantime. Thank you :)
Hi,
I activated the 55% deposit bonus before making my deposit and then deposited 10,200 HUF. I fully completed the 40x wagering requirement associated with this bonus.
After completing the wagering, my balance exceeded 200,000 HUF. However, without any prior notice or valid explanation, the casino credited only 28,000 HUF.
According to the bonus terms, withdrawal limits apply only to no-deposit bonuses. This was a deposit-based bonus, and no payout restriction was disclosed. There was no T&C notice or reference to any special conditions on the promotion.
In my opinion, the casino violated its own terms and did not act in a fair and transparent manner.
I request a full investigation and the payment of my rightful balance.
As shown in the promotional image, there is no T&C label or any reference to special terms or restrictions.
Casino support confirmed in live chat that there is a 150% maximum withdrawal, but they cannot show where this rule is written in the terms.
Additional update:
The "Bonus Terms" link only redirected to the general T&C.
Those terms mention a withdrawal limit only for no-deposit bonuses (32,000 HUF).
No limit is stated for deposit-based bonuses, only the 40x wagering requirement.
No special T&C or maximum payout was displayed on this promotion.
The alleged 150% rule was mentioned only after my winnings were restricted.
This confirms that the rule was not disclosed in advance.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
