BlazeBet Casino – generell diskussion (sida 9)

My friend got payed out in less than a day without being verified lol

There is no rhyme or reason i guess.

I think we just wait and hope for the best

What I don’t understand is that casinos don’t realize they drive customers away with this behaviour

Over 6 days now - still no movement past the review stage. Here is the latest vague reply from the support chat... Its just getting so suspicious now just pay me the money. What could the reason for a delay like this possibly be - it doesn't take 6 days to perform checks, and there isn't that much of a 'que' due to not many users on the site.

Hi,

Thank you for your detailed follow-up, and we completely understand your frustration with the continued waiting time.

We would like to reassure you that the withdrawal is not being delayed based on the amount requested, nor is there any intention to withhold your funds. Your withdrawal is currently still under the necessary review process, and we understand that the lack of a visible status change can understandably cause concern.

Regarding the 24-hour timeframe mentioned in our Terms and Conditions, this refers to our standard processing timeframe under normal circumstances. In some cases, additional checks may be required before a withdrawal can be finalized, and these checks can unfortunately take longer than the standard timeframe. We appreciate that this distinction does not make the waiting period any less frustrating for you.

We have already followed up internally regarding your withdrawal and requested an update from the relevant team. As soon as we receive further information, we will make sure you are informed.

We also understand your concern regarding other players experiencing similar delays. However, each withdrawal is reviewed individually, and the fact that another customer's withdrawal is also under review does not mean that funds are being intentionally withheld.

As for your question regarding an official complaint through CasinoGuru, you are of course free to raise a complaint whenever you consider it appropriate. We respect your right to do so and will cooperate with CasinoGuru and provide any information required from our side.

We are sorry that this experience has affected your confidence in the casino. We genuinely appreciate your positive feedback regarding our game selection and rewards, and we hope we can resolve the withdrawal matter and restore your confidence in our service.

Thank you for your patience.

-The BlazeBet Team

Hi,

Thank you for sharing your concerns. We completely understand why the continued waiting time, combined with the fact that the withdrawal amount remains visible in your balance while the withdrawal is being reviewed, may give you the impression that the process is designed to encourage players to use their winnings again.

We would like to clarify that this is not the purpose of the withdrawal system. The fact that the amount remains displayed in the balance while the withdrawal is pending does not mean that we are expecting or encouraging you to play those funds. Once a withdrawal request has been submitted, we have no intention of pressuring a player to cancel it or wager the requested amount.

We also understand your frustration with receiving standard responses from support. The support team can only provide the information available to them while the withdrawal is under review, and we acknowledge that simply repeating that the withdrawal is being processed without a meaningful update is not a satisfactory experience.

Your withdrawal has been escalated to the relevant team, and we are following up on its status. Additional checks may sometimes be required before a withdrawal can be completed, which can result in processing taking longer than the standard timeframe. This is not related to an intention to avoid paying the withdrawal.

We appreciate your patience and understand that timely and transparent withdrawals are an important part of a player's confidence in a casino. We will provide an update as soon as further information regarding your withdrawal is available.

Thank you.

-The BlazeBet Team

When you complain you also have to tell when everything is sorted out, so;

It took a while but I got my withdrawal.

Jesus you got yours before mine.

The massive response i got was just vague explanations that don't actually tell you the reason for the delay.

Just long and complicated in the hope i dont understand.

Just want my money.

I will happily praise them when i get it.

But i still have not even been processed yet 😅

How many days did your take? Less than mine?

i'm pretty picky about casinos. In this one support is the main reason i stayed, cause they actually read your messages and respond like humans, not scripts. withdrawals are slower than i'd like, maybe 24-30h on average. but every single withdrawal paid. had one delay that took 2 days, support explained it clearly without generic bs. solid mid-tier casino imo.

Over 7 entire days now. Why is everyone else getting paid but me? Please. Please send me my winnings! 7 days!

It took almost 4 days

If you don’t get it by now, send them a email and tell them if you don’t get it in the next 24hrs you start a complaint here.

I cant find an email address to contact them directly do you have it?

Only support chat

support@blazebet.eu

Support chat and emails to them directly and the representative on here are now completely ignoring me this is obviously a scam and every response they give me is nothing but lies. They have NO intention of paying me this money.

Stop the lies, stop stalling, i don't believe a word you are saying about these so called checks.

8 days.... I have had enough now. I have contacted the anjouan gaming authority as they have an enforcement department this has gone on long enough.

We’re really sorry to see how frustrated and disappointed you are. We understand that after waiting and feeling that you haven’t received clear answers, it can be extremely difficult to trust what you’re being told.

We want to be clear that we’re not trying to ignore you or stall your case. Withdrawals can be subject to additional verification and security checks, and these checks can sometimes take longer than expected. However, we also understand that simply repeating "your withdrawal is being checked" without giving you meaningful communication is not reassuring and we’re sorry if that is how your experience has felt.

We take your concerns seriously, particularly your comments about our support channels and the communication you’ve received.

We understand that apologies and explanations mean very little when you’re still waiting. What matters is getting your case properly reviewed and giving you a meaningful answer.

-The BlazeBet Team

Then why are you not doing anything? Why do i continue to be lied to? Why are my emails NOT being responded to? You honestly want me to believe that within 8 days you have not been able to even at least go out of you way to look at my withdrawal? Do you have one person manually going through everything? No casino runs that way and when i ask support chat they just say 'its private'

You have given me nothing but vague answers. You are deliberately misleading me and you know you are.

8 days! Log in, find my withdrawal and approve it. And i will leave you all alone and remove my negative feedback. If not i will take it as far as possible with the anjouan gaming authority, casinoguru, askgamblers until it is resolved.

Give me genuine answers and reasons why i have not recieved my money yet.

And did you get your withdrawal already?

Now I made a withdrawal for 2K, hopefully it doesn’t take as long as yours (and hopefully you did get yours by now)

I gave the casino a second chance but if it’s not a quick withdrawal I’m done playing here

Nothing. I am so annoyed.