1 år sedan
Jag har exakt samma problem kyc tar evigheter och de svarar inte
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BitDice Casino – generell diskussion (sida 3)
1 år sedan
same here they dont show up in my profile only got emails
1 år sedan
It is sad. How long have you been waiting for your withdrawal? My friend has a similar problem. He has been waiting for about 2 weeks.
1 år sedan
well its not even the withdrawl im waiting for ive been waiting on the kyc reply for over 70 hours now so who knows how long the withdrawl might take
1 år sedan
Hello,
we allow casinos 14 full days to proceed with the verification and the first withdrawal. I'd like to believe that it's just a matter of time. I checked the complaints and all were solved so far:
Ändrad av författare 1 år sedan
1 år sedan
I really had such a crazy big love for this casino !!!
A huge nr of member love me as a loyal and extremly nice guy ...
I providet alot of help to other and make chat room at top level.. with tip and rain ...
And It return this casino give me a withdrawal issue close/ deactivatemy account...! Its such an painfull period ..
Really bitdice do I / a member like me deserves this in return !!
@Mike @elon @bitdice
1 år sedan
Hello,
may I know why your account has been closed, please?
1 år sedan
Hello , thay told me due to security check..
I have been member of the casino for over 1 year ... now the first time I had a " big " withdrawal 450 500 usd then thay suddenly say this ... and olso I believe due I told them i will submit complaine to there casino license provider thay now want hold on the withdrawal.
Totally unacceptable unprofessional .
Ändrad av författare 1 år sedan
1 år sedan
Hello,
It makes sense now. Allow me to say that it is quite usual that a huge win triggers an additional security check. The casino will most probably check your gaming history to make sure that the winnings are ok.
Kindly wait for the conclusion, please. I believe that nobody will solve this issue unless the check has been done.
Try to be patient, please.
1 år sedan
Huge win 450n500 usd ?? Hmm yes if its 4500 5000 i understand many times I will 200 300 I withdrawal and get payout same day our next day once I had time lap of 6 days ..that compline is solve in your history.
No there is nothing wrong with my bet wins all are legality nothing it's just luck was on my side. Sure thay will security check it I allow it no problem but to not inform me and deactivate account without infor me is extremly bad ....
I find it out by my self, but it was not a suprice I have read many pleases that thay do so.... so it was so call expected this happens to me to.
Anyway i just hope thay payout med now after day er secure and satisfied.
And on the other side curacao- compliancy agent / manager had been informed about the case olso .
I ask you olso to please ask Elon our Mike what time thay will send my wins withdrawal.
1 år sedan
Hello,
in some casinos, even 500 let's say € can trigger checks, I'm afraid.
I checked both your closed complaints and both are resolved at the moment.
I'm sorry I can't contact the casino, the complaint has been closed and I can see that you stated that your active balance was paid to you.
1 år sedan
Hello,
your complaint is quite fresh, so kindly allow the complaint team some time to review it, also be prepared for further cooperation. The casino has a good reputation so I suspect they will collaborate with us and provide some explanation.
Stay positive, please.
1
1 år sedan
var är mitt byte
Automatiskt översatt:
1 år sedan
Jag vill ha mina pengar
Automatiskt översatt:
1 år sedan
Jag vann 186 USD Jag gjorde uttaget enligt deras legalisering av 150 USD JAG GJORDE UTTAKET I CRYPTO VALUTA OCH DET föll inte in på MITT KONTO OCH PÅ WEBBPLATSEN EFTER BEKRÄFTELSEN GICK DE 1 MINUUT ATT GÅ IN PÅ KONTOT OCH INGENTING KADDE MYCKET
Automatiskt översatt:
1 år sedan
Hello,
just for your information, this is not a Bitdice chatroom, so no one can check where your money is.
Do I assume correctly that after a couple of hours, the withdrawal is still pending? Can you tell me now, if your account has been fully verified, or did the casino ask you for verification?
Usually, you need to verify the account first, so kindly let me know.
1 år sedan
God morgon, mitt konto var verifierat, de bad inte om något jag gjorde uttaget och det syns inte ens där kan någon hjälpa mig
Automatiskt översatt:
1 år sedan
Hi there,
so your account has been verified without providing any documents? I honestly doubt that. I would ask the casino support to make sure that you don't have to verify, or what is happening with your withdrawal. If you try to submit the withdrawal, what does it says? Any indications of what may be wrong, please?
Have you ever withdrawn from this casino before?
Let me know what the support of chat told you, please.
1 år sedan
Jag tog aldrig ut, jag fick reda på det på hemsidan här, jag fick bonusen, jag spelade tills jag konverterade och riktiga pengar, jag fortsatte att satsa och jag vann sedan gjorde jag ett uttag på 150 USD där de förvandlade det till krypto och det föll inte. 
Automatiskt översatt:
1 år sedan
Hello,
so again: Did you ask the casino, please? I'm sorry, but those screenshots are useless, what am I supposed to see there?
The only one who can explain what is happening now is the casino, so let me know if you are in touch with the staff, please.
What about the verification, are you sure you don't have to pass it?
Anyway, did you notice the reply to your complaint, please?:
"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."
Let me know what you learned from the casino.
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