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Bigwins.bet Casino discussion (sida 2)

7 månader sedan av Radka
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7 månader sedan


We apologize for the inconvenience. As we can see in our system the status of your request is on awaiting. Delays may occur due to large volume of requests my colleagues need to check and the payout amount, the banking process as well.


If everything was according to our Terms and Conditions you have no reason to worry. Checking procedure may last longer than usual due to many different factors since we want to make sure that everything was fair and that there were no breach of Terms and Conditions.


The fact is that examining these requests is a very sensitive and complicated process. It takes time to be thoroughly inspected

7 månader sedan

Varje dag berättar de något annat för mig

Automatiskt översatt:
Sevara
7 månader sedan

This is quite disappointing, isn't it?

There is a possibility some of those statements are close to reality, but how could anyone be sure if the casino seems to be so inconsistent all the time?

I would love to tell you this is ok and it will be over soon.

The fact is the casino may be conducting some sensitive inspection, in such a case, we have to wait untill it's done.

I know you don't like it, but let's stay positive!

7 månader sedan

De har samma casinon med ett annat namn och jag har väntat nästan en och en halv månad på att få mina pengar.

Automatiskt översatt:
Sevara
7 månader sedan

That is truly unfortunate! Yet the complaint has not reached its end, we must wait.

Radka
7 månader sedan

Jag skickar meddelanden till dem varje dag och får inga svar.

Automatiskt översatt:
Radka
7 månader sedan

Jag hoppas att jag får tillbaka mina pengar...

Automatiskt översatt:
Sevara
7 månader sedan

This is unsettling. Luckily according to the complaint timer, there should be an update soon!

It must feel awful, and I hope the end is near.


Sevara
7 månader sedan

If you deposited with visa or MasterCard you can tell them you have been a victim of fraud and you might get a charge back which means you would at least get your deposits back

Sevara
7 månader sedan

I know it's been about 14 days since you requested the withdrawal. Unfortunately you played in a casino that doesn't have a good safety index according to us. Anyway, I read the newest email that you posted into your complaint. As far as they communicate with you, I'd still give them a chance. The question is how long time you're willing to wait...They might use the delaying tactic, hoping that you'll lose your winnings since you won quite a lot compared to the size of your deposit. But I'm just guessing.

Anonymized417
7 månader sedan

We're talking here about a deposit of 20 eur that can get her a spot on a blacklist of many casino providers in case she'll request the chargeback. I'd use this only as the last resort.

Daniel
7 månader sedan

If that's All your right. She might still get her money just be more patient and keep on to them.

Daniel
7 månader sedan

, Det är inte 14 dagar, det är sedan 26 juni, många fler

Automatiskt översatt:
Sevara
7 månader sedan

Don't worry, the complaint handler knows that. It has been over a month or so, am I correct?

Well, I would wait those few days longer. But, it does not seem much promising to me.

We shall see soon, I reckon.

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