11 månader sedan
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11 månader sedan
Hi all! I want to share with you the problem of the incompetence of this bookmaker! this completely sucks, initially I want to tell you that these are scammers who deliberately delay payments, I’ll explain why:
1. On November 24, they asked me for documents to withdraw funds, they did not send instructions on where I should send these documents. On their website I found instructions that documents should be sent to the email address "verify.uk@betway.com", I sent them there. They do not send any response about whether my documents were received!
2. On Monday, November 27, I asked the support service about the results of the check, they told me that they had not received any documents from me, although I sent them everything on the same day that they asked me to (if necessary, I can provide all the screenshots ). They asked me to send them the documents again to the address: "verify.uk@betway.com" and I did it (I can also provide screenshots). The support service representative notified that the documents had been uploaded and that the results of the verification should be awaited. Their website states that verification takes 24 hours. As a result, I waited 4 days and they sent me a letter saying that I needed to upload the documents again to a completely different address, although before that their employee assured me that the documents had been successfully received!
In total, they are deliberately delaying my winnings, I provided them with documents twice!
I am looking for justice from you and I hope that you will help solve this problem! This bookmaker is completely incompetent and he does not value his reputation at all!
To confirm my words, I can provide screenshots for everything!
11 månader sedan
Hi, I see you have a problem with your account verification and it still persists and your documents have not been accepted yes ? It looks like there's a bit of a mess but since you sent it to another address, did you get a reply as to the status of the documents ?
Anyway, I see that you have already managed to file a complaint with us and we will see where our team gets to.
As for your screenshots, keep them if you need them for the complaint, it's certainly useful.
However, for now we'll have to wait and see how things develop and if you happen to get a response from the casino regarding verification or withdrawal, don't hesitate to let us know. I hope everything will be resolved fairly.
11 månader sedan
ok, thanks!
6 månader sedan
God eftermiddag, den 27 april gjorde jag en insättning på $1000 mxn i Betway kl. 13:30 och det återspeglades inte på mitt kasinokonto, men min bank gav mig rabatten. Jag pratade med personlig assistans och de sa till mig att problemet skulle vara löst inom 24 timmar, och hittills har ingenting hänt. Jag skickade också bevis på överföringen via e-post men de har inte gett mig något svar.
Ändrad av författare 6 månader sedan
Automatiskt översatt:
6 månader sedan
Hej, jag är fortfarande i samma situation, jag ringde min betalningsleverantör och de sa till mig att transaktionen genomfördes den 29:e och de gav mig återställningsnyckeln för att verifiera den och skicka den till kasinot. Idag fick jag ett e-postmeddelande från casinot om att mitt konto hade blockerats för att jag inte verifierat det, jag hade tidigare skickat mina dokument och på plattformen såg det redan ut som verifierat en dag efter att jag skickat dokumentationen.
Automatiskt översatt:
6 månader sedan
Hmm, it would certainly be good to mention such facts in your complaint because I find it strange that suddenly your account is blocked. Are you saying that you were already verified and now you are not ? Do you have to send some documents again or not ?
6 månader sedan
Just det, jag skickade mina dokument igen, jag skickade även betalningsbevis och spårningskoden igen, samt min oenighet om situationen. För ett ögonblick sedan gick jag in på kasinot igen och min insättning visas, jag var tvungen att trycka mycket för att de skulle känna igen det, men det reflekteras redan, jag vet inte när det reflekterades sedan jag slutade kolla, sanningen är att jag hade redan gett upp. Tack till alla för ert stöd.
Automatiskt översatt:
6 månader sedan
Well, that's actually good news, though I imagine it has been quite confusing experience. One way or another, I'm glad to see you managed to resolve it, and also want to thank you for sharing this with us.
Do you think there is any kind of recommendation you would like to pass on to others who might be considering playing in this casino? You know the first-person experience is always a real benefit if shared. 🙂
Anyway, if you need anything, make sure to come back.
6 månader sedan
Ja tack. För folk som funderar på att spela på casinot vill jag berätta att det här är första gången något liknande har hänt mig med casinot, jag har spelat regelbundet på casinot i ungefär ett år och allt är bra, uttag ta längre tid jämfört med vissa andra casinon men allt är bra, jag vet inte vad som hände den här gången för dem att ta ett tag att behandla min insättning, men i allmänhet kan jag rekommendera detta casino.
Automatiskt översatt:
1
6 månader sedan
Thanks, I think it will be good for other players as well. I hope that a similar case will not happen again and there will only be better experiences. Of course, if anything should happen, you know you can reach out to us. 🙂
5 månader sedan
Betway paid out without i.d. Using interac. It took 3 days though.
5 månader sedan
Hey, so you're saying you have a good experience in the casino yes ? You said you didn't have to use ID so you haven't gone through verification yet, yes ? Sometimes it may be later when the casino asks for your documents and you have to verify yourself, so maybe it's just a matter of time. When that happens, feel free to let us know how the process went and if it was quick and hassle-free.
