Betunlim Casino – generell diskussion (sida 4)

Hello, has anyone else had to go through a video verification with Betunlim Casino?

At first, I was told that the legitimacy check would take up to 14 business days, and later my account was temporarily blocked due to a required video verification. After completing the video call, they again said the results will take up to 14 business days. My current account balance is €13,166.

Has anyone experienced something similar? How long did it actually take, and what was the outcome?

Yeah their verification process takes a long time 14 days for each document verification and they require one document at a time. But video !!! I never heard of this.

Good luck

I understand, thank you for your reply. I played honestly and was also surprised that I was asked to complete a video verification. My account is temporarily blocked, which is causing me a lot of stress, even though I followed all the casino’s rules. I truly hope everything will be reviewed fairly. My current balance is €13,166.

Make sure that you keep screenshots, and emails records.

Do you have balance screenshots?

As I said their verification process takes long time.

I have saved all the screenshots, including the game history and proof that there were no active bonuses. I made sure to keep everything as evidence.

Well, it is nothing unusual that online casinos would do this kind of verification as well because they don't have the opportunity to see their players face-to-face.

Have they informed you, though, if you have passed the verification at all, or do you still have to wait?

Thank you for your reply.

As of now, I have not received any response from BetUnlim regarding the result of the video verification.

The verification took place on June 27th, and my account was already temporarily blocked even before that. Since then, I have been waiting for any update, but there has been no information.

I hope they will provide a fair decision soon, but at this point, I still have no confirmation whether I passed the verification or not.

Also, our complaint team will try to push things a bit, and we'll try to contact the casino regarding your complaint soon if necessary.

Keep us informed, please, about any news from them.

Thank you very much!

Igår registrerade jag mig på det här casinot med hjälp av din länk eftersom de har ett "HÖGT" säkerhetsindex.

Men så fort jag vann pengar där avbröt de mitt uttag och tog bort alla insättnings- och uttagsmetoder från kassan.

Jag fyllde på mitt konto med JETONs e-plånboksmetod.

När jag fyllde på, valet av påfyllningsmetoder i kassan, fanns det många påfyllningsmetoder. Elektroniska plånböcker, kryptovalutor, etc. Och nu har de tagit bort alla påfyllningsmetoder och bara kvar "banköverföring".

Vad i helvete håller de på med? Varför har de en så "HÖG" säkerhetsklassificering? Det här är någon sorts uppenbar bluff.

kasino-azov Jag ber er att hjälpa mig ta ut pengar därifrån. Jag registrerade mig med er hänvisningslänk.

I can see that you have a problem.

The most important thing in such cases is always to find out why it happened. Did the casino say anything about it?

Do you need to go through verification or not?

Jag vet inte varför de gjorde det här. De tog bort alla mina bonusar för nivåprestation och alla betalningsmetoder från kassan.

Jag skickade dem de nödvändiga dokumenten för verifiering. I onlinechatten sa de att dokumenten kontrolleras under dagen, men efter 3 dagar har de fortfarande inte kontrollerat mina dokument. Och i det senaste brevet sa de att dokumenten kontrolleras i 14 dagar.

Jag spelade utan bonusar och endast i spel med live dealers för att undvika att bryta mot bonuspolicyn.

So if they didn't say anything about what happened, that's a shame. This way, we can only guess what might have happened, and that's not the most pleasant feeling. 

So we'll have to wait and see how the complaint develops, if we don't hear anything more from the casino.

As for verification, when did they ask for the documents? Were any of them already approved, and did they ask for everything at once?

Maybe that's why you can't withdraw, because you have to go through verification first.

Jag skickade dem dokument innan jag gjorde en insättning och bad att få verifiera kontot omedelbart. Men de avvisade mina dokument och sa att "verifiering krävs inte".

Men så fort jag vann pengar och begärde ett uttag, tog de omedelbart bort alla insättnings- och uttagsmetoder från min kassa. De bad även om verifieringsdokument som jag skickade till dem. Jag var tvungen att skicka dem dokumenten igen, samt en selfie med detta dokument.

Först, i onlinechatten, sa de till mig att "dokumentverifiering utförs inom en dag." Men tre dagar har gått och de har fortfarande inte verifierat mina dokument.

Sedan skickade de ett brev till mig där det stod att dokumentverifieringsprocessen skulle ta 14 dagar!

The casino is not obliged to verify the player when he sends documents, but when they request it. Most casinos verify players before they start playing, and this usually happens when they make their first withdrawal. So nothing out of the ordinary. 

What bothers me, however, is that they kept telling you a different timeframe, which is not very pleasant or user friendly. 

But since we also give casinos 14 days to resolve such a process, I recommend waiting, and if nothing changes and you are unable to verify yourself, we will be at your disposal.

nice 150FS 👍

Did you manage to win anything from them?🙂

Not really 😀

Too bad, I thought you managed to win something nice.

Did you use it on multiple slots and game providers?😀

Har du löst det än, brorsan?