Betspino Casino – generell diskussion

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Dont pay out! Waiting since 28december. Its now 8 january, still didnt receive withdrawal. KYC already done. Before already took one withdrawal, and now they dont pay!!

Hello there.

I understand you probably feel deceived. Have you been told any reasonable explanation so far? I mean, are you still in touch with someone from support, perhaps?

Based on the information you provided about successful withdrawal in the past, I honestly hope this is just a very inconvenient delay.

It's rather a fresh casino, so it's hard to guess what could happen, but if you feel like you need support from us, I suggest you get yourself familiar with the complaint process; don't worry, it is free:

https://casino.guru/how-we-resolve-casino-complaints 👈

Let me know what you think about that.

My payment was requested and accepted on December 28, it is now January 10 and I have not received anything. When asking support, they indicate that there is a delay with the payment provider, but cannot provide precise data on how or what. I feel a bit powerless, every day they come up with a different excuse, first it's a delay, then it's: Have you sent all the documents? while they say it has been sent from our side, documents have even been sent and accepted twice, previous payouts have also been made, I have not played with bonus money

Thanks for describing your situation a bit more. I certainly understand that this is not a pleasant position to be in. What I would take as a positive is that you have successfully withdrawn money in the past and I firmly believe that this will be the case now. 

As far as the casino's response is concerned, I see that you are going around in circles because you keep getting a different answers. 

Therefore, I think it is good that you have opened a complaint and let's see where the situation goes. 

If you have any new information, be sure to let us know. I'll keep my fingers crossed that you get your money as soon as possible.