Betride Casino – generell diskussion (sida 3)

Jag tillbringade över en timme i livechatten igen, och de fortsatte att säga åt mig att ange ett annat IBAN-nummer, vilket jag redan hade gjort två gånger. De sa också att jag var tvungen att göra uttag med krypto. Jag har inga andra konton. Så jag angav helt enkelt mitt kreditkorts IBAN, och uttaget accepterades; det stod att det var lyckat. Nu är jag nyfiken på att se om jag faktiskt kommer att få pengarna på mitt konto.

Hey.

I understand that you must feel frustrated and that you feel like we aren't helping you. Please know that we always try to do everything possible so players can get their winnings whenever they play fairly and without any violations. That also means we will recommend to players to use the easiest way, if I could call it that, because many times the casino has a good reason for what they do, and even if it may look like they don't want to pay you, they actually really might have some issues with paying you the way you would like to.

As you can see, they also offered the other payment option for you. It seems all new to you because you haven't used Binance nor crypto until now, but many players are already used to those.

So, right now I suggest you wait to see how it will go with this last try of yours, and then if it won't be successful, perhaps it'll be good to get help from someone who is already familiar with the other payment options.

What do you say? Will you be willing to try and learn something new?

Hej

Ja, jag erbjuds även andra metoder, men det är just poängen. Jag sätter alltid in pengar på alla casinon med banköverföring, och innan jag gör det kontrollerar jag alltid om de erbjuder banköverföring som uttagsmetod, vilket de gör. Det är därför jag inte var orolig. Om jag hade vetat i förväg att de inte accepterade två av mina banker, skulle jag aldrig ha spelat där. Jag är inte bekant med krypto och har aldrig velat veta något om det. Och nu tvingas jag öppna ett sådant konto? Det är inte så att jag inte vill prova något nytt; jag är bara inte bekant med det, jag talar inte engelska och jag känner ingen med kryptoerfarenhet. Jag vet inte ens vad jag ska söka efter i forumet. Casinot säger att jag bara kan ta ut pengar med de metoder de erbjuder? Ja, precis, de erbjuder också banköverföring, men inte för mina banker???? Jag har aldrig haft det här problemet på något casino som erbjöd SEPA, inte på något. Jag ska nu vänta och se om de skickar pengarna till mitt kreditkort eller avbryter betalningen.

I understand your point completely and really hope that soon you will be able to receive your winnings.

We are here for you and will wait for your next update. I'm keeping my fingers crossed. 🤞

Min utbetalning behandlas fortfarande.

De ignorerar alla mina e-postmeddelanden, bra support. Och mitt uttag behandlas inte heller. Det säger allt om detta casino.

Mitt uttag avvisades utan förklaring. Inget e-postmeddelande, ingen avisering på mitt konto.

Sedan jag lämnade in detta klagomål har jag inte hört något från Casino Guru. Jag har nu gjort min egen research, sökt hjälp någon annanstans och löst mitt problem. Jag var verkligen tvungen att öppna ett kryptokonto; annars hade jag aldrig sett mina pengar. Jag tycker bara det är beklagligt att Casino Guru stöder den här typen av casino.

Hello, Gretche.

I'm sure you already know how complaints and safety indexes work. If the casino is suggesting an option for you, I would, for instance, go for that. It was your choice to oppose on every occasion, yet you were then frustrated by the delay. I understand you have your opinions and judgments. It is more or less the main subject of your posts here on the forum. That's okay, but it has little to do with your assessment or our free services or support. Thank you for letting us know. and wish you only pleasant experiences with casinos. Having a crypto as an option is very practical, as you showed us.

As stated in your complaint:

"If the casino is willing and recommends that you use crypto for withdrawals, we would recommend that you set up a reputable crypto wallet in the supported currency and give this option a chance. If you have trouble setting it up, try asking for help from your family, friends, or on our forum"

URGENT – Formal Refund Request for £4,500 in Unauthorised Transactions

Dear Betride Support Team,

I am contacting you regarding approximately £4,500 worth of transactions linked to Betride that have been taken from my bank account without my authorisation.

My email account was hacked, and I believe someone used my personal details to make these payments without my knowledge or consent. I did not make or authorise these transactions, and I have never withdrawn or received any funds from Betride.

I have also noticed that the payments appear under different merchant names on my bank statement, making it difficult to identify that they are linked to your gambling platform. I am extremely concerned about how these transactions were processed and how my personal details were used.

My bank has already raised a formal dispute regarding these payments, but Betride has so far failed to respond appropriately. I expect this matter to be taken seriously and investigated urgently.

I am also concerned about the regulatory status of your gambling operation and whether it holds the appropriate UK gambling licence to provide services to UK customers.

I am requesting that you:

Refund the full £4,500 in disputed transactions to my original bank payment method.

Investigate how my personal details and compromised email account were used to make these payments.

Provide a full breakdown of all transactions associated with Betride, including every merchant name used to process them.

Confirm whether an account was opened or accessed using my personal details and provide relevant account and transaction records.

Respond directly to my bank's ongoing dispute and cooperate fully with its investigation.

I do not consider this matter resolved simply because payments were processed through your platform. I dispute these transactions and require a proper investigation into how they occurred.

Please treat this as an urgent complaint and respond in writing within 7 days of receiving this email. If I do not receive a satisfactory response, I will consider escalating the matter through my bank's dispute process and to the relevant regulatory and consumer protection authorities.

I would prefer to resolve this directly with you, but I expect Betride to take responsibility for investigating these transactions and to cooperate in returning the disputed funds where appropriate.

I look forward to your urgent response and confirmation of the steps being taken to resolve this matter.

Kind regards,

Ryan Elliott

This sounds more like an unauthorized-access/cybercrime issue than a standard casino dispute.

If your email was compromised and someone used your personal details to make transactions without your authorization, the most important step is to continue working with your bank's fraud/dispute team, since they can trace the payments and challenge them through the payment channels involved.

I would also keep all evidence related to the hacked email, the disputed bank transactions, the different merchant names, and any communication with Betride.

If your bank asks for additional documentation from the casino, such as transaction records or account details, keep requesting those in writing from Betride.

Because this involves possible identity misuse and unauthorized payments, it may also be appropriate to report it to the relevant law-enforcement or cybercrime authority in your country.

Casino Guru can comment on the casino side of the situation, but we are not able to investigate hacked accounts, identity misuse, or unauthorized bank transactions in the same way a bank or law-enforcement authority can.

I just like to mention betride are refusing to send my money back

I think you will have to try and resolve this thing with your payment provider or somewhere else.

As I said, in these kind of cases, we are not able to help.