Betonic Casino – generell diskussion (sida 4)

Tack för svaret, ja, jag har redan skrivit till alla befintliga e-postadresser för dem, men svaret är alltid att det finns många betalningsförfrågningar, men de påskyndar processen. Jag har skickat in dokumenten för mitt konto men de kontrollerar fortfarande.

Despite the bitter taste, I'd say this is at least a reasonable explanation.

It actually makes sense... There is less time to finalize KYC and proceed with the withdrawal once the casino lacks the manpower 🙁.

I suggest giving it up to 14 full days to speed it up more than I would consider submitting a free-of-charge complaint. Are you familiar with our Complaint Resolution Center, by the way?

Tyvärr känner jag honom inte. Men de avvisade min betalningsbegäran. de hänvisade till detta, men det är inte sant

Hello. Do I understand it correctly that you played with a bonus and the casino is now saying you breached the Terms and Conditions of that bonus, right? Are you aware of doing so?

As Radka mentioned above, we have a great team in our Complaint Resolution Center. If you like you can find all the useful information how to file a complaint in this guide.

Whenever you decide to do so, just use this link and of course do not hesitate to ask any questions.

Hello Jerry Casino, I hope you are well. I have a complaint that I want to file on this site. I made a bet on a sport and my last bet won and the signer says my bet is a loser and I saw the result of a match on all the sites I saw that my last bet won and the signer says your bet is a loser.

Hi, you write under casino Betonic and you mention some Jerry, could you show what it is because the only one I found here is this- Slotjerry casino.

Regarding your problem, I must disappoint you, but at Casino Guru we don't deal with sports betting, because we don't have the experts or the insight to assess such cases.

So I will try to help you as much as possible by sharing some pages where you could file a complaint and hopefully they will help you. 

You can find them here: 

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you get a result or an answer, feel free to let us know if you have managed to solve the issue.

Wish you luck. ☘️

Mycket negativt! Jag spelade med mina egna pengar, utan bonuskampanjer. Jag ville betala ut mina vinster, jag fick falskt hopp och nu väntar jag i över 7 dagar på betalningen

Hi, we give casinos 14 days to make a withdrawal. 

However, based on the safety index, I would say it was not the best choice. 

Can I ask if your case is also related to sports betting or not ? Do you have a verified casino account ? 

Anyway, I saw that you managed to file a complaint, so when the 14 days are up our team will try to help you. 

If you had any update, let us know.

Tack.

Jag använde uteslutande sportspel. Kontot har verifierats. Jag meddelar dig om betalningen sker under tiden

Tack

Kontot har verifierats.

Thank you for the update, keep posing any news regarding this issue and hopefully our complaint team will be able to help you out.

Detta casino, liksom Thrillsy, har inga bonusar för brasilianska spelare och håller bonussidan aktiverad för att lura spelare som om de skulle ta emot dem när de gör den första insättningen eller till och med andra. Detta bör rapporteras eftersom de lurar spelare med falska löften för brasilianare!!!

Oh, how did you figure that out. This way, that you wanted to take the bonus and you couldn't because you're from Brazil ? I know sometimes it happens that it's because of an "administrative decision" which is not necessarily the same thing so maybe I would like to hear the reason why you can't have them. 

Jag skapade mitt konto, gjorde min första insättning och upptäckte att de inte ger bonusar för min region (Brasilien). Märkligt nog verkar bonussidan vara aktiv för mitt portugisiska språk. Vilseledande reklam som jag redan har pratat om i livechatten och de sa till mig att de skulle rätta till det ett par gånger och det har de inte gjort. De vill attrahera nya spelare och de levererar inte.

De vill attrahera nya spelare och de håller inte vad de lovar.

Well, they should fix that if they themselves have admitted that it is a mistake. I wouldn't see a problem with the Portuguese saying something about bonuses, because it's not just Brazil that speaks that way. But if they don't say somewhere that there are no bonuses for Brazilian players then they shouldn't attract them. 

Anyway, didn't you try to check the Terms beforehand to see if you can find something there ?

Precis, de borde fixa det men det gör de inte. Ja, jag har läst villkoren och det står ingenting om landsrestriktioner, kort sagt, kasinot verkar vara skadligt för mig eller har inte tillräckligt med personal för att arbeta enligt de uppsatta standarderna.

Kan du snälla hjälpa mig att stänga mitt Betonic- och Thrillsy-konto? Jag har redan frågat dem på livechatt och via e-post men de svarar aldrig, de är inte intresserade eller så har de inte ordentligt stöd.

Of course, if you are not allowed or the casino ignores you, you can file a complaint with both casinos and our team will try to help you. 

You think you're gonna go for it?