BetOnGame Casino – generell diskussion

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My BetOnGame account was permanently closed after the Security Department accused me of multi-accounting. However, I had only one fully verified account, passed all security checks, and used only my own devices.

At the time my account was closed, my balance was NPR 30,085. BetOnGame informed me that my winnings would be confiscated and that I would be allowed to withdraw only my deposited amount. My total deposits were NPR 16,000, and I have never made any withdrawals from the account.

The issue is that after the account was closed, the available balance showed only NPR 2,460 instead of the promised deposit amount of NPR 16,000. I have contacted customer support and sent emails, but I have not received any explanation regarding the missing NPR 13,540 or how the refundable amount was calculated.

Hm. First, I’d like to understand the "multi-accounting" issue the casino is referring to.

Is there anyone in your household, or anyone else who might have used the same IP address as you? Something that could potentially explain this situation? I know casinos often state in their terms and conditions that only one account per household, IP address, or device is allowed, so even small overlaps can sometimes trigger such flags.

Regarding your refunded deposit amount, it’s possible the casino only referred to your last deposit or a specific portion of your balance, rather than the full amount, but that is only an assumption at this stage since they haven’t provided a clear explanation.

In any case, since you have already opened a complaint and it is currently under review, our team will look into the entire situation, verify all available information, and try to determine what actually happened and whether the casino’s decision was correct. If you receive any new updates, feel free to let me know.