

Hej, hur kan jag klaga? Jag har gått fram och tillbaka i över 3 veckor nu utan någon kommunikation. De fortsätter att avvisa min verifiering, och en dag skickade de ett mejl där de sa att mitt konto var helt verifierat. Sedan fick jag bokstavligen direkt ett mejl som sa att det var ett konkursfel och att jag var tvungen att göra om det.
Hello how do I complain. I’ve been back and forwards for over 3 weeks now with no communication. They keep rejecting my verification then one day they sent an email saying my account was fully verified. Then literally straight away I received an email to say it was a compete error and I had to do it again.
Receiving such contradictory information is certainly frustrating. First, they told you that your account had been verified, and then they claimed this was a mistake.
Honestly, this casino is not making a very good impression, especially since several players have reported similar problems. I can see that you have already submitted a complaint, and I think that was the right decision. Our team will try to help you, and hopefully the matter can be resolved successfully.
Since the casino has asked you to go through verification again, have any of your documents already been approved, or are you still waiting for all of them to be reviewed?

Hello. I understand you’re expressing how you feel. I’m not sure whether it helps to repeat this, but no one else can submit a complaint on your behalf. Honestly, I’m not sure what else I can add, especially since I can see you’ve already submitted a complaint request. Well, I really hope for the best possible outcome, though I must admit that everything shared in this thread leaves me quite concerned about the casino’s practices.

I have patiently spent weeks and weeks (2 months total) of formal emails back and forth in the hope that they would eventually have no choice but to issue my withdrawal. Last week I started the chargeback process with my bank, today my betmica account has been closed without warning. The end of the road sadly. To anyone on here looking for hope, save yourself the time - you will not win.

I have just contacted my bank to see if they can get my money back. I have deposited over £900 and not been able to withdraw anything. I have asked to close my account on multiple occasions and have filled out the online form and yet my account is still open. My emails are now being sent back as not recognised email address. So definitely don't go on this site as it is a scam and they will just take your money
Thank you for letting us know. Could you also tell us whether you managed to recover your money through your bank?
I can see that you are experiencing problems with closing your account and that the emails you send are being returned. That is certainly not a pleasant situation, and I hope it can be resolved.
If you wish, you can submit a complaint with us. If the casino fails to address your situation and does not respond to our team either, its Safety Index may decrease further. This can be important information for other players, including those who may encounter similar problems in the future.
I’m sorry to see how quickly this casino’s Safety Index dropped into the red after we published its review. Unfortunately, it’s for exactly the reasons players have described here before.
May I ask how things went with your bank? Is there any possibility of recovering at least your deposits?
From what I understand, there isn’t much more we can achieve with this casino at the moment.
Even players who waited rather than seeking refunds or discussing chargebacks with their banks were left with unresolved complaints, because the casino turned out to be unwilling to cooperate. That’s why I’m asking.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
En plattform skapad för att visa upp alla våra åtgärder som syftar till att förverkliga visionen om en säkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mål är att hylla de bästa och mest ansvarsfulla företagen inom iGaming och ge dem det erkännande de förtjänar.
Casino.guru är en oberoende källa till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av någon speloperatör eller några andra institutioner. Alla våra recensioner och guider skapas med största objektivitet och ärlighet, efter bästa kännedom och bedömning av medlemmarna i vårt oberoende expertteam. De är emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, rådgivning i juridisk mening. Du ska alltid själv säkerställa att du uppfyller alla rättsliga skyldigheter innan du spelar på ett utvalt casino.
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