Betmexico Casino – generell diskussion

Om du vill diskutera något relaterat till Betmexico Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Fruktansvärd kundservice, de löser ingenting. Jag har haft ett spelfel i över 3 månader och de har inte åtgärdat det. Jag vann en bonus och en jackpott, och spelet frös och nu låter det mig inte logga in. Det ger mig fel 212 och kundservice löser inte problemet.

That sounds very frustrating. Trying to resolve the same issue for more than three months is certainly far too long.

From what I understand, you experienced a glitch in the game and won both a bonus and a jackpot. Has the casino provided any explanation at all? Did it investigate the matter with the game provider or tell you what happened?

If you have evidence documenting the issue, I would recommend that you submit a complaint with us. Our team will review the case and try to help if it falls within our scope and there is something we can do.

Kasinot säger bara åt mig att byta Wi-Fi-nätverk eller enhet, men det löser ingenting. Jag har redan förklarat för dem att spelet inte laddas med något Wi-Fi-nätverk eller enhet; det ger mig bara felmeddelandet.

Och sedan ger de mig detta för att kontrollera mitt nätverk

Kan ni hjälpa mig? Jag vet inte hur jag ska kontakta spelleverantören. Leverantören är Games Global och spelet är Betty's Big Bonanza. Jag har redan försökt lämna in ett klagomål till er, men jag kan inte skriva i avsnittet där jag beskriver ärendet i detalj.

If you have already tried different devices and different internet connections and the same Error 212 keeps appearing, then simply being told to change your Wi-Fi again doesn’t really move the issue forward.

For a game-related dispute like this, the casino should normally be able to escalate the case to the game provider and check the relevant game records. You shouldn’t need to find a way to contact Games Global yourself just to get the casino to investigate what happened.

Regarding our complaint form, if you cannot type into the field where you are supposed to describe the case, please try opening Casino Guru in an anonymous/incognito browser window and submitting the complaint from there. That usually helps with this kind of issue.

If it still doesn’t work even in incognito mode, let us know and we’ll look at the problem further.

Once you are able to submit the complaint, include the screenshots showing Error 212, the communication with the casino, and, if available, the exact date/time and game or round details connected to the bonus and jackpot. Those details can help our Complaints Team understand what needs to be checked with the casino and provider.

Just make sure any screenshots posted publicly do not show personal or account information.