Bet Andreas Casino – generell diskussion (sida 2)

Ja, jag fick reda på det. De har ett lojalitetsprogram där du behöver slutföra uppgifter för vilka bonusar delas ut. Så jag klarade 5 uppgifter av 5 och jag borde ha fått bonuspoäng. Nästa dag avbröt de helt enkelt alla mina framsteg i 3 uppgifter och återställde dem till sitt ursprungliga tillstånd. Följaktligen tilldelades inga bonuspoäng. En annan bluff på bonusarna på detta casino. Lögner och bedrägeri finns överallt i detta bluffcasino. Registrera dig aldrig här.

Du kan fortsätta att skydda detta casino. Betyget är klart överskattat. Bedragare fuskar helt enkelt på bonusar.

I saw how your complaint ended and believe me, I am truly sorry. I hate it when casinos do things like this and nothing gets resolved in the end. Nick did say that he would try to get more information from the casino but since it's related to sports betting, he couldn't help you any more and had to reject the complaint. 

Although I am sorry, I have a feeling that you have been with us for a while and you must know that everything related to sports betting is not in our area, so on the other hand, I look at it that you already know about such information, especially if you have had a few complaints filed already.

I don't know if you have corresponded with Nick or not, but if it could be resolved and the casino would refund your progress I would be happy. But I will only know if that happens and you let me know. 

Anyway, did the casino tell you why they took your points away ? 

Så de gav ingen bonus inte bara för sportspel. De gav mig ingen bonus på casinot heller. De gav honom inget alls.

djak1987

Sistaårselev

6 TIMMAR SEDAN Original

Översättning

Ja, jag fick reda på det. De har ett lojalitetsprogram där du behöver slutföra uppgifter för vilka bonusar delas ut. Så jag klarade 5 uppgifter av 5 och jag borde ha fått bonuspoäng. Nästa dag avbröt de helt enkelt alla mina framsteg i 3 uppgifter och återställde dem till sitt ursprungliga tillstånd. Följaktligen tilldelades inga bonuspoäng. En annan bluff på bonusarna på detta casino.

Detta är ytterligare en bonus från casinot, som inte heller delades ut.

I'm also sorry the bonus did not work well for you. If I'm not mistaken, those tasks required betting - using your funds to achieve bonus points, right?

Normally, we consider bonuses something above the usual experience, especially when it is up to the player whether such a bonus is worth taking. But the situation is different when the bonus is subsequent to a deposit or motivated by betting real money.

Thank you for sharing, and I hope your next pick will be much luckier!

Jag borde ha fått en bonus efter att ha gjort en insättning. Att välja ifrån. Casinobonus eller sportspelsbonus. De gav mig ingenting. Kasinot är fullt av bluff.

I see. Well, not a pretty good attitude toward players!

And is this missing bonus also related to the loyalty program?

At this point, this is the part I do not fully understand. 🤷‍♀️

Den första insättningsbonusen utfärdades inte. Varken sportspel eller casinospel. De har också separata bonusar för sitt lojalitetsprogram, och det finns samma bedrägeri. Dina framsteg återställs helt enkelt så att ingenting krediteras.

Have you contacted the casinos support about this issue? Did they give you any explanation, perhaps?🤔

De förklarar ingenting. Vad kan de förklara om de är bedragare? och det vet de själva mycket väl.

I understand your feelings.

You know, here on the forum, we have few tools to investigate, so we stick with the questions. I understand that if we are all lacking the answers, it does not look very convincing for the casino. The only way to make it official is through a complaint. Sadly, when it comes to sports betting and sports betting bonuses, we do not get involved.

I think you should know that the Safetxy Index you are not happy with does not consider sports betting at all.

So, if you care to check on sports betting sites, please find other sources. We only review casinos, not sportsbooks.🙏

Kära casinoguru! Snälla, berätta för mig varför detta casino har ett så högt betyg? De har fryst mitt konto i 70 dagar, trots att de lovat en frysningsperiod på högst 60 dagar! De ljuger och säger att det är av kontosäkerhetsskäl, men som ett resultat har jag inte kunnat komma åt mina personliga pengar på 70 dagar!!! Och det finns otaliga berättelser som min! På olika onlineforum klagar kunder på att detta casino fryser deras konton i 70-90 dagar! Hur kan detta vara möjligt?

I understand why you're questioning the rating, especially after being unable to access your funds for 70 days.

Our Safety Index is based on a broader assessment of the casino and is not determined by a single player experience or complaint. That said, new complaints, unresolved cases, the casino's cooperation, and other relevant findings can all contribute to how a casino is evaluated over time.

In your particular case, the fact that the account has remained frozen beyond the 60-day period you say the casino communicated is certainly relevant.

You mentioned that they referred to security reasons. Did they give you any more specific explanation during those 70 days, or say anything new once the 60-day period had already passed? For example, did they explain why the review was still ongoing or give you a new timeframe?

Your complaint with us is already waiting for review, so please make sure the Complaints Team has the message mentioning the 60-day period and any later communication from the casino as well.

De säger hela tiden att jag ska fortsätta vänta! Jag säger att det redan har gått 60 dagar. Att det redan har gått 70 dagar. Varpå de svarar att om de vill kan de förlänga tidsfristen hur länge de vill. Det här är helt enkelt nonsens! Jag tror att de medvetet fryser sina klienters konton. 60 dagar är mer än tillräckligt med tid för att verifiera allt de har planerat!

I understand why this is becoming increasingly frustrating. If the original timeframe you were given was 60 days and you are now already around 70 days in, simply being told to keep waiting without any further explanation isn't very informative.

I wouldn't conclude yet that the casino is deliberately freezing players' accounts, but I do think they should be able to explain why the original timeframe was extended and whether there is now any new expected completion date.

Did they give you any reason at all for extending the security review beyond 60 days, or did they simply say that they can extend it for as long as necessary?

And have they confirmed whether they are still actively investigating something specific, or are they giving you no details about what remains unresolved?

Since your complaint is already waiting for review, I would make sure the Complaints Team also sees the messages where the casino refers to the 60-day period and then says it can be extended indefinitely.

De tre senaste svaren jag fick i chatten saknade helt detaljer!

1. Maxim A.

Oleg, kontoverifieringsperioden bestäms av spelbolaget oberoende och är vanligtvis 60 dagar från det att spelkontot fryses, men kan ökas eller minskas beroende på ärendets komplexitet (i enlighet med punkt 4.1 i reglerna).

2. Maxim A.

Tyvärr finns det inget exakt datum, vänligen vänta.

3. Maxim A.

Tyvärr finns det inga fasta tidsramar för att lösa sådana problem och de beror på situationens detaljer. Upptining tar vanligtvis upp till 60 dagar, men i ditt fall har granskningen blivit försenad. Vi förstår din oro och vill försäkra dig om att vi inte har för avsikt att vilseleda dig. För närvarande kan vi bara vänta på att granskningen är klar. Tack för ditt tålamod och din förståelse.

Thanks for sharing the exact replies. This makes the situation much clearer.

The casino is now at least referring to clause 4.1 and saying that 60 days is only the usual timeframe and may be extended depending on the complexity of the review.

What is still missing, though, is any concrete information about your specific case. They haven't told you what is still being investigated, why your review requires additional time, or provided any new expected completion date.

Since your complaint is already open, I would add these latest chat responses there as well. They show that the original 60-day period has passed and that the casino is still unable to give you a specific timeframe or explanation for the continued freeze.

At this point, I think the most useful thing is to keep the Complaints Team updated there with any new information from the casino.