Berriez Casino – generell diskussion

Om du vill diskutera något relaterat till Berriez Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Tydligen accepterar den dock spelare från Finland?

From what I can see on our website, this casino doesn’t accept players from Finland.

Why do you ask?

Eftersom jag spelade på den här sidan och jag är från Finland, är det därför jag frågar hur det var möjligt.

Jag spelade faktiskt på den här sidan och jag bor i Finland. Hur är det möjligt?

Well, that’s a good question. Some casinos may still allow players from restricted countries to complete the registration process, so being able to create an account doesn’t necessarily mean that your country is accepted.

When you registered, what information did you have to provide? For example, did you have to select your country of residence during registration?

And did you check the casino’s Restricted Countries section in the Terms and Conditions before creating the account?

That’s quite important. If you haven’t been checking this so far, I’d definitely recommend doing it before registering at any casino in the future. Otherwise, you could run into problems later, especially when verification or a withdrawal comes up.

Jag registrerade mig med hjälp av trumo-tjänsten och gjorde även insättningar på samma sätt, dvs. betala och spela. Det fanns inga frågor om vilket land jag kom ifrån. Jag förlorade ganska mycket pengar där och led av spelberoende, det är därför jag frågar.

I’m not very familiar with this platform, so I can’t really comment on how it works.

But since you mentioned that you’re struggling with gambling addiction, did you clearly tell the casino about that as well?

Jag berättade för dem när jag hade förlorat mina pengar. Jag bad också om att få tillbaka mina insättningar, med hänvisning till mitt spelberoende, men de vägrade.

The important thing here is to distinguish between two different situations.

It’s always very unfortunate when someone is struggling with gambling addiction, and neither we nor the casino should take that lightly. However, if a player deposits, loses the money, and only afterwards informs the casino about a gambling problem and asks for a refund, that’s generally not how responsible gambling refunds work.

The casino needs to be informed about the gambling problem or self-exclusion request while there is still an opportunity for them to act. If the casino is clearly informed and then fails to self-exclude the player or allows further gambling despite that request, that is a different situation and something our complaint team may be able to look into.

But if the casino only learned about the gambling problem after the losses had already occurred, unfortunately, that is not something we would normally be able to help recover through a complaint.

Ja, jag förstår det. Det enda som verkligen fångade mitt öga var att enligt er webbplats accepterar de inte spelare från Finland, så det är därför jag kollade detta.

Alright, there’s been a bit of a twist here.

I tried to look into what you mentioned and find out how it was possible for a player from Finland to register when our website showed that Finnish players weren’t accepted. Normally, when you use Casino Guru from your country, you shouldn’t be shown casinos where players from that country cannot register, so I wanted to understand what was going on.

It turns out that we had incorrect information on our side, which should now be fixed. Players from Finland can actually play at this casino, as it uses the Pay and Play system. So in a way, you helped us spot and correct the issue, and we definitely appreciate that.

As for responsible gambling, please be as careful as possible and make use of all the available tools that can help you prevent yourself from continuing to gamble.

Nåväl, låt oss få den här saken löst samtidigt.