2 år sedan
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My account deactivated when it was no withdraw request. I did not get any clear explaination from them.
Okay let's take it slow and the explanation is important. So you're saying you didn't get an answer from the casino, yes ? Do you mention any request for withdrawal, what does that have to do with it please ? Did you make a withdrawal and then the casino blocked you? You also say you didn't get a clear statement, but did they at least tell you something?
In this case I will recommend you links to which you can try to establish a complaint. As it concerns sports betting, we do not have the experts or enough insight to judge the situation objectively.
You can find them here:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Try it and let us know if they helped you or not.
Hello, can you describe your situation a bit more? Why didn't you get a withdrawal? When did you enter it and how long have you been waiting? Can you say a little more please?
I played game and placed withdrawal of 5005 by geniune gameplay but withdrawal not received till now
Okay, and can you please answer the questions I asked you so we can find out more?
Actually this is Fully wkyc casino here is no need of verification as per casino and also I am not asked to do kyc they say your account is under inspection for checking under suspicious activity but the duration of checking given by casino is crossed and still my withdrawal is pending
So I think we've come to why you can't withdraw. When your account is flagged and under investigation, then you need to hold on until this is over. Obviously you don't know what could be behind this but hopefully the casino will tell you the outcome of the whole process soon.
I'll keep my fingers crossed for a good result. ☘️
But it time period is 14 days max which is crossed means over but my withdrawal is still pending they don't say anything please try to understand and there is nothing like which is suspicious they telling a lie becyi normally play roulette what is suspicious in this.
Believe me when I say Jaro surely understands your concern. Just try to respect that for the complaint to reach fair end, we will also need to know how this investigation ended.
I imagine it is hard to accept but it makes sense, doesn't it?
Because you are not the only one who has a complaint filed with us. On the top right when you open it you have a timer that is always set for the side that has to respond. Tomas has some time to answer, so patience as I said is necessary.
In that case, don't hesitate to write about your experiences from this casino, please.
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