AkibaWin Casino – generell diskussion

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I tried to make a deposit using CashtoCode. It's now been over 24 hours and the deposit is still pending. I reached out to CashtoCode, and they said it is still pending because of a merchant error - they are supporting the merchant with the error. The casino also says they're working on the problem, but my gosh how can this take so long?!? Frustrating.

Hello, if there was an error, you will have to wait for it to be resolved. I know it's not the most pleasant experience, but unfortunately that's how it is.

It doesn't matter if you made the deposit using any other payment method, the error can occur with any of them.

Be sure to let me know if it was resolved promptly. 

It took two days, but it was finally resolved. Just had to be patient.

That's great.

Did you find out what the reason for all this was, though?

Nope. I ended up closing my account anyways - you can only play 60 games with a bonus.

No worries. It's good to move on if you are unhappy somewhere, right?

Be careful with this casino. I had an active deposit limit, i sent some crypto and they added me only until the amount of limit (until here everything logical). But the limit doesn't offer any real help. I just hit cancel and i instantly got the rest of the money in the account.

From what I know, gambling limits are to protect the players. If i can just cacnel without even some hours period what is the point? Also, they have a self-exclusion link on the footer of the page, but they have added wrong URL to it.

As for the games, they probably use the lowest RTP of each provider. Nothing good to offer...

Hi, I understand that some things should probably be enforced more strictly, based on what you're describing. I’m thinking about that limit, whether casinos use it so you can lock it for a certain amount of time or if you can always cancel it anywhere. It’s probably pointless to have it there if you can cancel it right away, that’s true.

As for the self-exclusion URL, did you tell them that they have the wrong link there?

Yeah 2 times in the live chat. Never changed it.

Maybe they don't care—which would be a red flag for me personally.

I probably wouldn't play at a casino like that.

This is a fraudulent casino; they accept deposits but do not process withdrawals. Do not log in, or you will end up losing your money. Akibawin frod he

I’m sorry that you are experiencing this situation. Could you please provide a little more information about what has happened?

You mentioned that the casino is not processing your withdrawals. How long have you been waiting, and has the casino given you any explanation for the delay? These details would help us understand the situation and determine what options may be available.

Hello,

We understand your frustration regarding the withdrawal restriction. An internal investigation and an enhanced review of potentially linked accounts are currently underway.

Our preliminary analysis has identified similar patterns of bonus use across several accounts, including yours. These patterns give us grounds to suspect bonus abuse. We are currently reviewing whether these similarities indicate coordinated activity. Neither a violation nor a connection between the accounts has been confirmed, and no final decision has been made.

Clause 5.4 of our General Terms and Conditions prohibits bonus abuse, including coordinated activity intended to gain an unfair advantage. Clause 11.4 provides for assessing connections between accounts based on a combination of technical, payment, and behavioural indicators, while Clause 11.2 permits the suspension of withdrawals where bonus abuse or linked-account activity is suspected.

Withdrawals are temporarily suspended pending the outcome of the investigation. We will notify you separately of the review results and the decision regarding your account.

The Akibawin Team