96 Casino – generell diskussion

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I am registered at 96en.com casino, I have won 200usdt and I can't withdraw money because it asks for a transaction password... the agents don't answer me for more than 24h, I don't have the option to set the password anywhere. I'll send you a screenshot

same for me ! i cannot withdraw 100$ on "96.com/en".

transaction password should be the account's password i think. but its not accepting that 😕

there are no english support chat or anything i think :S

i tried to verify myself but

in the FAQ they say:

Email us on: support@96in.com

Live Chat on 96br.com

ok i tried both. 96in support e-mail is only for indian players on 96in.com

tried live chat on 96br.com and same thing happend. only for br players.

Account Name:bodipeter

id:6000918731

please help.

Det är precis likadant med mig, så det är inte klart för mig hur de svarar direkt på 96/br.com, men på engelska får jag aldrig svar på min mail.

"We're really sorry to hear about your issue.

Rest assured, our chat and email support systems are being reactivated and will be back very soon. In the meantime, please DM us your contact details so we can address your concerns promptly. Thank you for your patience!"

@96comglobal DM-s are disabled xD

i cant belive this....

Var sa de det till dig? Hur skickade de det här meddelandet till dig?

twitter

Jag tror att det är en bluff, jag försökte skicka ett meddelande men det går inte att kontakta mig på twitter. När sa de det till dig, hur många dagar sedan?

no days, it was just a few hours ago

Ok.. Jag vet bara inte vem jag ska vända mig till eftersom de inte svarar på chatten

Hello, I haven't heard of a casino asking for a transaction password from a player. Is that the only step you have to take to withdraw money ? How long has your situation been going on that you can't withdraw ? 

Of course I wouldn't share the password of anything to be honest and I would wait for a reply from the casino what you have to provide and try to write them another email or in live chat again. 

Hello, that means you haven't verified your account yet, right ? 

As for the fact that there is no support that speaks English, that's strange because on our website we have it listed that they have English live chat. 

Anyway, I would like to know what the transaction password means, because I am not sure if it should be the password of the account. It would be best to find out from the casino itself and maybe more players would avoid the inconvenience of withdrawals. 

However, how long has your situation been going on ? We give casinos 14 days to resolve both KYC and withdrawals. 

Let me know.

Det finns ingen nyckel för kryptospelare, utan bara det lösenordet och förmodligen säger de att de inte kan ge 96in och 96br mer information om hur man ställer in ett lösenord för transaktionen. Fortfarande är det ingen som svarar på e-post och livechatt

If I may, are you talking about the code casinos sometimes send per email or phone to confirm the withdrawal? Just to better understand what we are dealing with here.

Of course, the lack of support is not a good grade for the site.

De sa inte till mig på den brasilianska supporten att jag var tvungen att ange betalningskoden på min personliga information.

Men jag har inte det alternativet någonstans, de skickade mig en bild på att det här alternativet finns, men det finns inte för mig

Thats why i tried to verify my account.but i cant contact with them. thats insane...

tried to send an email to "support@96.com" . the email is exist but still no answer after 3days 😕

can u reach them or find anything? i only got an answer from them on twitter but DM-s disabled and they are not answering again to me

https://twitter.com/96comglobal

De svarar inte mig heller, men det är ett bluffcasino och det är allt...