Hello everyone,
Has anyone had problems with 1000 spins casino? I made a withdrawal on 12th Feb, I was told it takes 7-21 days to process and still nothing! I have spoken to them on live chat multiple times but feel their answers are very robotic. My withdrawal is for £600. No response when emailing at all. Really hoping it is just delayed and I've not been scammed again.
Thank you
Hi, we give casinos 14 days to send the money to the player. So I’d try waiting until around that time, and if nothing happens, submit a complaint. I’m not saying it’s guaranteed to help, because the casino already has a low safety rating and I’d probably expect more problems.
But let’s not paint the devil on the wall, let’s wait and see what happens, maybe it’ll turn out okay in the end.
Anyway, what did they tell you about your withdrawal except of waiting time?
It's been over a month already. I received an email back this morning saying they have a high volume of withdrawals at the moment which is why there's delays. I will give it two more weeks then make a complaint. Thank you
So if it’s been over a month, then definitely don’t wait, file a complaint with us. I don’t think it should take this long, and unless they have another explanation besides the fact that they have a long queue, that’s not what I want to hear.
What do you say?
what's written in ther t&c?
Hej, 1000spins är från samma casinofamilj... Pandazino, Jokersace, Mrthrills etc. och det är verkligen svårt att få uttag. Kan inte få kontakt och chatbotarna ger samma svar vecka efter vecka... Hoppas du får dina pengar. Gurus recension av dem alla är helt perfekt....
Vann 3300 euro i april. Har fortfarande inte betalats ut. Ingen anledning angiven.
Hello, well, I was just looking at the casino, and given its safety rating, I’m not really surprised that this is the case. In any event, you’ve been waiting a long time, and I see that you’re trying to submit a complaint here as well, which is in the review stage. I’m curious to see if we can help you, though I’m afraid the casino won’t respond, just like in previous cases.
Anyway, has the casino told you anything at all about the whole situation since April?
Jag har ständig kontakt med dem. Casinot ger mig samma information hela tiden. Jag får alltid svaret att mitt uttag behandlas. Jag har dock fått bekräftelse på att mitt konto är verifierat. Jag har tagit skärmdumpar av chattarna. Jag får samma svar i livechatten. Jag har också kontaktat supporten via e-post, men har inte fått något svar. Skulle det vara vettigt att begära en chargeback?
I totally get it.
As for a chargeback, that’s probably the last thing I’d do if there were no other options left. A chargeback might not go over well if you want to play at casinos, and the payment provider might not be too happy about it either.
But if nothing else works out, it’s an option.
Hej, jag har samma problem. Jag vann den 7 maj 2026. Beloppet på 1400 euro har ännu inte betalats ut.
Supportteamet ger alltid samma svar. De säger att man måste vänta och att det tar 7 till 21 dagar.
Hi, based on what you're describing, you've been waiting for two weeks now. The only thing the casino told you was that it could take 7–21 days, right? Besides that, didn’t you have to do anything else, like verify your account?
If not, then I’d probably open a complaint on our website and wait. That’s probably the most sensible thing you can do.
Jag var tvungen att verifiera min identitet och sedan kunde jag ta ut pengarna; sedan dess har det stått "bearbetas".
Jag skulle vara intresserad av att veta om någon någonsin har fått sina pengar där.
Oh, I just checked out the casino and saw how poor its safety rating is, and that it hasn't responded to many complaints, from what I've seen.
And that’s why I think I understand why they take so long to pay out players, or rather, why you’re worried.
I’d say that several players haven’t received their money yet, at least according to our complaints, but I can’t speak for everyone.
Well, I’d be prepared for anything, to be honest.
Jag har lämnat in en anmälan, vi får se vad som händer.
Finns det några andra alternativ jag kan göra?
To be honest, not really. The casino doesn't have a license, so there's nowhere higher up you could file a complaint.
I'm also thinking about what the player before you asked regarding chargebacks. But that comes with certain risks, so you definitely need to consider whether to go down that route.
Vilka risker skulle det medföra?
Well, chargebacks carry the risk that, depending on the payment method you’ve chosen, issues may arise specifically there. For example, if you use a bank transfer or a credit card, the bank might have a problem with it; in extreme cases, they could close your account because, essentially, that’s not how the bank wants funds to be reversed. Also, in casinos, if you make a chargeback, you might not be able to play everywhere, since casinos don’t like this method either.
So these are examples of things that can affect various aspects.
So definitely next time you play somewhere, it’s important to do your research on where you’re going to deposit your money. Find as much information as possible, including user reviews, complaints, and the like, to minimize the risk of ending up at a bad casino.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
