4 år sedan
I deposit with rolletto casino everything good by when it time to with I have to verify.i sent over 50 emails but they won't verify. E
Roletto Casino wont verify me to withdraw winning
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4 år sedan
Hello, is it this Rolletto Casino, please?
Do you want to say that the casino has not started with verification yet? Or rather that verification was not successful, please?
4 år sedan
Hi my account is now verified however now they won't release my funds because they say there is a an active bonus on my account. I didn't win my bet off Casino I deposit £20 and won off sports betting but they don't want to pay out they trying all the tricks possible. I even try to meet the requirements for the bonus by wagering £1 on the casino 20 times but they are set on stealing my money.
Ändrad
4 år sedan
4 år sedan
So they want you to complete the wagering requirement for some active bonus, correct? Have you accepted any bonus? It seems this would need a further check, and I would also advise to contact our Complaint Team and inform them about completed verification: https://casino.guru/rolletto-casino-player-s-struggling-to-complete-the-1
4 år sedan
They say they will keep all my winnings because of £1 bonus that I didn't even ask for. I must wagered all of the money in my account on Casino I only join the website to do sports betting.
4 år sedan
I see, please inform the complaint team, they need to know.
4 år sedan
I feel like if you received the casino bonus, but you don't play casino games, then the casino should be able to cancel the bonus they added to your account.
4 år sedan
Yeah I couldn't get out of it I end up playing the bonus next is about seeing when and if my withdrawal will be processed. They take 5 days to verify everything
4 år sedan
OK, then I hope they won't come up with the thing that you breached some rules while playing with the bonus...
4 år sedan
Hello, the complaint needs your attention, please: https://casino.guru/rolletto-casino-player-s-struggling-to-complete-the-1
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