Rabidi nv and their practices (sida 3)

Exactly, no communication

Even worst, it was credited the winning to me, I asked for the withdraw, it didnt happen and after that they erased the balance and the history, like nothing happened

Oh, this is indeed a challenging situation. Usually I would strongly recommend submitting a formal complaint against such a casino. On the other hand, this complaint starts and ends with the ability to provide proof that something happened, and I honestly have no idea whether my colleagues would be able to help when the most important "document" (the bet history or log) is missing. I can imagine that such a casino won't just give it to us; casinos usually stick with "the bet is not on the list," and there is no way for us to contradict that.

Thanks for the reply

I already submited, but unfortunately it was refused. I believe that could be for this reason. It is hard to proof from my side when the history was erased and they don't provide internal logs

Oh no.

It gets even more intense... I'm honestly sorry we could not come up with literally anything, but I'm also convinced my colleagues have very limited options in similar situations.

No leverage we could technically use.

You can try asking their Sup team to get the logs for you ,but i don't think they would do it.

Thank you both for responses

I asked already sometimes, but unfortunately no success

Following the closure of my complaint as "Unresolved" with 24,175 Black Points applied, I am posting this to warn other players about the ongoing risks with Boomerang Casino and Rabidi N.V. brands.

​Key Facts:

​Revoked Sub-License: Official records confirm their Curaçao sub-license (OGL/2023/103/0067) was revoked on June 11, 2024.

​Confiscated Balance: They confiscated my full balance of €20,800 after a single €500 withdrawal request and failed to provide any transaction logs or proof across four response cycles during the Casino Guru investigation.

​Blacklisted & Unlicensed: The operator is operating without a recognized license and has been flagged by multiple regulatory bodies.

​A formal settlement proposal has been sent directly to their management team via email. Until funds are received in my account, all public warnings and reports on Trustpilot, AskGamblers, Reddit, and Casino Guru will remain live.

I created my own forum thread concerning this operator’s illegal conduct, but Casino Guru has not published it. Why?

Rabidi, now operating as Nova Forge Ltd, has done serious violations and operates dozens of casino websites without a valid license. My case concerns ExciteWin.com.

ExciteWin scammed me out of €21,350 by exploiting my gambling harm. They ignored my permanent self-exclusion request, instead adding €1,000 to my account to encourage further gambling and wishing me good luck. They also misrepresented their licensing. Despite this, Casino Guru rates the casino "Highly Trusted" (8.8/10). This is completely unacceptable and I was disappointed that Casino Guru refused to process my complaint.

The active complaint already published on your platform by a German player (WilliamsSimzz: https://casino.guru/complaints/excitewin-casino-player-seeks-a-refund-claim-with) demonstrates that my experience is not isolated, but may form part of an ongoing and calculated mechanism targeting vulnerable, self-excluded consumers.

1. Ignoring Self-Exclusion and Abusing Marketing

I requested permanent self-exclusion because of gambling harm and fraud concerns. I explicitly demanded permanent closure of my account and exclusion from sister casinos. ExciteWin still claims they never received my first request. However, my original raw, server-stamped .eml file proves that the email was successfully sent from my Gmail account.

Their support provider, Zendesk, confirmed in writing that inbound communication logs and ticket systems are under the casino’s control. The closure request was successfully sent to the casino’s support, yet they ignored it and continue claiming that they never received it. Their security was also so poor that, years later, I was still able to log into this supposedly permanently closed account in 2026.

2. Refusing Account Closure and Adding €1,000

On September 24, I formally demanded immediate account closure. Instead of closing the account as required, ExciteWin’s support explicitly disregarded my request, wished me "good luck" with my games and immediately added a €1,000 VIP bonus.

They therefore refused to close the account despite my explicit request and instead used the bonus to encourage further gambling. This exploited my vulnerability and triggered a massive relapse, leading me to continue depositing under severe psychological distress until the entire amount was lost.

3. Manipulated Wagering Requirements and Cash Losses

ExciteWin also manipulated my account. When I attempted to withdraw several thousand euros, the system claimed that I still had to wager more than €23,000, despite the fact that I had deliberately selected no bonuses when depositing. Support did not resolve this issue.

4. False Estonian (EMTA) Licensing Claims and Casino Guru’s Veronika Fritz

The operator targeted Finnish consumers while displaying deceptive banners claiming an Estonian (EMTA) license, creating a false impression of EU regulatory protection.

I reported this to the Estonian Tax and Customs Board (EMTA), which confirmed that there were issues concerning the operator’s license representation. EMTA has since removed the operator from its official casino listing.

Despite this, Casino Guru’s Veronika Fritz rejected my complaint solely on the basis that too much time had passed. This is despite my position that the claim remains valid under EU law (3 years) and that I possess all relevant emails and original .eml files proving the communications.

5. Transaction Laundering Through mylunchkit.com After the Zimpler Ban

The operator’s payment infrastructure has also raised serious concerns. At the end of summer 2026, Swedish payment provider Zimpler terminated its relationship with ExciteWin following serious compliance issues.

After Zimpler’s departure, ExciteWin began routing deposits through a deceptive e-commerce domain, mylunchkit.com, apparently to disguise the true nature of gambling transactions and circumvent banking restrictions. Payments are routed through Yapily Connect UAB’s regulated open-banking API infrastructure. I have reported this as transaction laundering / merchant category code fraud, and Yapily is currently investigating the matter.

6. GDPR Suppression, Corporate Silence and Spam Without Unsubscribe

ExciteWin’s management has also refused to provide my statutory GDPR data and has remained completely silent regarding my complaints. CasinoMeister attempted to address my case in 2024, but ExciteWin did not respond to them either.

During May and June 2026, despite my account being closed, ExciteWin repeatedly sent aggressive marketing emails while omitting the legally required unsubscribe option.

The Anjouan Gaming Authority has also failed to respond to my complaints. Trustpilot contains numerous similar reports concerning its lack of response.

Conclusion

How can an operator that ignores permanent self-exclusion requests, operates predatory VIP incentives, allegedly routes gambling payments through a fake e-commerce front such as mylunchkit.com after the Zimpler termination, and misrepresents its licensing continue to carry Casino Guru’s "Highly Trusted" 8.8/10 rating?

I demand that Casino Guru’s compliance team review this evidence together with the active German complaint and immediately reassess and downgrade this operator.

The operator is not even properly licensed, and the conduct described above is illegal and fundamentally incompatible with responsible gambling standards.

It's weird I am not allowed to send messages 🙁 It says all will be reviewed in 48h!

Hello, and welcome to the forum.

I believe I understand what you demand, but at the same time I think it would be best to narrow at least one point. We are not GGL or any other officially established law authority, and thus we do not "rule" in their line of work. Instead, we had to adopt a broader perspective, which allowed us to mediate cases raised against any casino. It's called the Fair Gabling Codex. 👈

You are welcome to lodge your own complaint request, which will be addressed based on the Codex.

https://casino.guru/guide/how-we-resolve-casino-complaints

https://casino.guru/guide/complaint-resolution-instructions

Frankly, forums are commonly used to post prohibited spam or scams, which leave us no choice but to approve certain posts, including AI-generated long statements, manually. It's a precaution to keep the users safe from scammers, for example.

I'll be here in case you want to discuss specifics on the forum, and I'm sorry we could not address your complaint request.

Dear Radka,

Thank you for your response and for the clarification regarding the forum moderation system. Actually I sent you some months ago an email and got already your response also regarding this case, as I was unsure where to contact at first.

Regarding your suggestion to lodge a new complaint request under the Fair Gambling Codex, I must point out a direct contradiction within Casino Guru’s internal procedures. You are advising me to submit a new complaint based on the live 2026 marketing and account access violations. However, your complaint specialist Veronika Fritz has already officially rejected my case. She explicitly stated that these 2026 events do not warrant a new investigation or a reopening of the matter, citing your internal one-year time limit rule. Even in my opinion, 2026 events (which are less than 4 months from now) just prove that casino has not processed my self-exclusion properly and they continue marketing me. And case has never been "a cold case", as different operators have tried to solve it, but no one has been successful. My interest to resolve the case came back to me, after I found out CasinoGuru is helping Germanian customers to resolve issues with ExciteWin.com. (Even yes they are more fresh) But the fact this casino stays silent to me and Zimpler stopped providing payments for them, and EMTA removed they from listing is big warning signs (and you cannot find any company detail or license information from www.excitewin.com even now)

This leaves me in a position where the forum administration publicly advises me to file a complaint, while the complaint department has already formally closed that path.

The ongoing German complaint on your platform demonstrates that ExciteWin continues to use these identical operational patterns. Maintaining a "Highly Trusted" rating under these documented circumstances is misleading to consumers.

Since Casino Guru’s complaint department has already finalized its negative position on my case, I will not submit a duplicate request that is structured to fail. I will leave this public thread active as a factual reference for the community, and I will proceed with escalating the transaction laundering evidence regarding mylunchkit.com directly to the Bank of Lithuania, like advised from Yapily (who now offers payments for this scam casino). My original thread is here which I wanted to write to warn others about this casino, https://casino.guru/forum/casinos/excitewin-com-scam--ignored-my-self-exclusion-and-weaponized-predatory-bonuses This Rabidi thread is also relevant, because this casino is same than Estolio Limited / Rabidi NV / Nova Forge Ltd. They have lots of casinos, which operate without license and have similar issues in responsible gaming and masking payments. (ExciteWin uses mylunchkit.com to mask deposit to look like it's webshop purchase from mylunchkit.com)

The way this casino operates is very illegal when it comes responsible gaming, as if player wants to close account permanently which I wanted for this casino and for all sister casinos, they didn't close my account, but instead they added 1000 euros (with 1x wagering requirement) to play more and wished good luck in games.. All these emails and .eml raw email of closing request have been already sent to Casino Guru's complaint team. .Eml file proves casino has really received my request successfully, they used ZenDesk.com which has ticket number for it even. ZenDesk asked me to ask GDPR data of it from casino, but ExciteWin does not respond.. (as they stay silent each time to me, except in marketing)

You are welcome. Frankly, you see, here on the forum, we do not handle complaints; thus, I am not familiar with your emails or complaint specifics. For the rest, since it's the same matter, I suggest we keep it in just one thread that suits you best. Would you read the thread focused on the same subject of MCC codes and si on? We also placed a pinned post there in the past to explain our position regarding legal matters and unpaid winnings:

Question about Gambling websites with Curaçao license using incorrect Merchant Category code

Perhaps it will help you locate like-minded players or whatever you might read related to the subject.

Yes, please let this first thread to be open: https://casino.guru/forum/casinos/excitewin-com-scam--ignored-my-self-exclusion-and-weaponized-predatory-bonuses

We do not close threads on this forum unless the writer violates our policies or keeps flooding the forum with misleading content. 🙂

Efter att ha läst om sådana här fall blir jag alltmer uppmärksam på vilka som står bakom casinot innan jag registrerar mig. Vi tittar ofta på bonusarna eller spelen, men operatören kan berätta mycket mer.