Kontot spärrat och inget uttag

Godkväll, för 3 veckor sedan gjorde jag ett uttag på wingdas-plattformen som vid den tidpunkten sades ha lyckats, men när jag återvände till kontot timmar senare avaktiverades det och uttaget gick inte igenom, sedan dess har jag försökt för att kontakta supporten för verifiering men inget svar, jag skulle vilja veta orsaken till denna avaktivering eftersom det inte fanns något krav i uttagshandlingen, uttagsfältet var redan komplett, om du kan hjälpa mig, tack.

Checked the casino, it has a fake license and the max withdrawal is extremely low. There is a big difference between not holding a license and faking one, a casino being unlicensed is not a big problem, but a casino showing a fake license is a huge sign to stay away. Also checked and didn't see T&C, how can the user know what is he allowed to do or not do if there is nothing stating conditions, rules or terms? I will suppose you requested a withdrawal over the max withdrawal amount allowed and maybe that's why they didn't pay out, but this is not a justification to close the account, are you sure you never opened more than one account there? If not, I don't see any reasonable justification for the closure, unless you were playing with a bonus and breached the terms for the bonus, whatever it is, I think you should file a complaint: https://casino.guru/complaints

Replied to you but the response has to be checked manually to be public. This casino has a false license and the max withdrawal amount allowed is really low, maybe you tried to withdraw over that limit and that's why it got rejected. It would be good to know if you never opened more than one account or if you were playing with a bonus and possibly breached the terms for said bonus by playing a restricted game or betting over the max bet allowed while a bonus is active, if not, there is no justification for the account closure, file a complaint

Tack för att du svarade, eftersom det var mitt första uttag visste jag inte att jag skulle behöva ta ut minst 50,00 men ingenting sades heller när jag begärde uttaget och det stod att det var framgångsrikt, men angående kontot öppnade jag ett på nummer från min mamma men med bara hennes uppgifter, skulle du kunna klargöra om det stred mot villkoren, för det hade jag ingen information om.

Men jag spelade med en daglig bonus som plattformen ger, om jag skulle behöva sätta in i förväg för att ta ut visste jag inte heller, de kunde åtminstone informera mig.

Hello.

If get familiar with the terms and conditions, you'd notice every player is only allowed to use their own account and own payment options. Normally even just one account is allowed per IP/household. The way I see it, you violated the rules in the first place.

I'm sorry.

The strange is I could not find the full terms on the website...

Since this casino is not among the best and fairest, I'd say the players should double-check all available terms on their own. I would not expect such a casino to inform you. 🙁