Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 990)

As I said, it takes a bit longer than 4 days, I assume cause lots of people are reaching out for refunds. I was honest and said MCC misuse and the fact that their merchant isn’t licensed to offer its services in Germany. I also escalated to the CNB after 2 1/2 weeks of no reply from them. Patience, you’ll get it! It was around 1K for me.

Great thanks. Do you have a contact for CNB or their website ?

In addition to their mail and cnb did you involved other authorities or parties?

congrats for the refund hoping all the friends here get the same

It's on Swipez complaint page on their website at the bottom. But you should wait a few weeks before contacting.

No, just emailed Swipez and the CNB.

Is the email you used for swipez

support@swipez.eu

yes

Jag kan inte hitta dessa återförsäljare:

Cobea - Liverpool

Cybgeu eller Cybgahabe - London

Bl dv - Bromley

Xyzloote eller Lotexyo - Manchester

Kan någon hjälpa mig???

Hopefully they see my emails. I emailed quite a lot since 4 days ago, I actually checked I had a few transactions on one of my banks and a few on the other for dsolpay, I have sent them all the transactions and hoping for a refund, I’ll wait a little and then contact CNB if not.

Vppncoe

GITLID

Play4393

WEXHYPE

All traders from London. Any info ore contact details?

Hello. Does anyone have any advice or information on these please

Ddyn

Etrn

Vel

Bigedirect

Azurepay

I played at a site which verified me on sign up but later found out the UK was on a restricted list in their terms, the casino has shut the account and ghosted me on emails, I have kept screenshots of the deposits, emails, chat transcripts etc. any advice would be really appreciated

Hi I’m almost at week four of waiting with no luck, but I’m talking significantly more money. Did they ever contact you back or did the refund just come in?

Just came in with no response from them or the CNB.

How much are you talking, I’m about 8k across 2 accounts, no response after 5 days, since you haven’t received I’m not slightly worried. I’m not sure if I should take action now. Instead of waiting

Did the CNB not even bother responding?

How long ago were the payments you made, mine are from July.

When did you pay dsol pay? Mine are from July

I don’t want to sound rude but you need to give it a couple of weeks minimum before thinking of escalating. I’m almost 40k

May to September

dam, hope you get it back. Let me know if you receive a refund