Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 569)

That’s so odd. Usually NatWest/rbs credit the accounts showing that reference when a dispute has been successful.

Hi. What were the contact details for creative digital services please?

Visa and MasterCard are refunding transactions related to illegal casinos

since the were exposed in all news press

they should refund people by the law

Regulatory or Legal Action – If authorities determine that Visa or Mastercard knowingly facilitated illegal gambling transactions, they might be forced to compensate affected customers as part of a legal settlement. This has happened in some jurisdictions before.

Wow really?! So we could all be due refunds in general without raising it?

Straight from Mastercard T&Cs. This was used recently by a lawyer to pursue Santeda with Mastercards fraud teams. I can't post everything related to this yet(like the emails/formal demands) but should be able to in a day or two.

The legal basis for this is the fact that for any gambling transactions of any kind with Mastercard a Special Merchant Category needs to be setup. If there is no SMC then it is "illegal to accept transactions related to gambling" - these are Global T&C's. As you can see, it is very difficult to set an SMC up!

This proves beyond doubt that what these sites are doing is 100% illegal for anyone, including Casino Guru, that had any doubts.

I could not find any source saying this is going to happen at all.

Do you know if it is only for UK costumers or if swedish resident is eligible for it aswell?

Its happened before loads of us got mystery refunds the thing is ive closed a lot of my old cards and bank accounts but Monzo contacted me last time when it was closed but I doubt they all would

Is there any way to contact Mastercard direct if you have a hopeless bank like Revolut? Most of mine were bank transfers but even the few card ones Revolut refused to chargeback.

You need to pursue them. Complain, do everything you can. Mastercard won't look at individual issues normally. They are acutely aware of the press around this issue though so pursue Revolut as much as you can - quote news articles etc.

Also, if you can prove beyond doubt that goods and services were not received they have to attempt to charge it back. There are cases against them with FOS currently where they have refused to chargeback so be interesting to see what happens.

I made a second formal complaint and the outcome was a copy/paste of my first complaint outcome. And now the card transactions would be coming up to a year ago so would be well out of time from when I originally raised and they refused to help. I still have my Ombudsman case but again I don’t hold much hope for that.

I really don't know right the investigation focused only on UK players getting scammed and visa and MasterCard were related

that's why any chargeback was raised will be refunded without need of any evidence

everything becomes obvious

I tried everything with Revolut, nothing works, they refuse to raise chargebacks on these scam transactions and they dont even reply to my complaints anymore, probably blocked my emails or something 😅

Mastercard and visa should push Revolut and other banks to refund all these transactions without questions, its the only way

Tell that to Revolut. They don't give a shit and actively work with some of these fake merchants as has been found.

I have a case against Revolut where they are accused of not attempting to raise chargebacks. They literally refused even after a FOS complaint confirmed that they should attempt them - they genuinely don't give a shit.

Revolut easily the worst for this. Anyone else you have a chance. They are complicit in this activity though so it isn't a huge surprise.

Im the same got no where with them

send them again

they are aware now of the situation

you just need to share the website of the news with them

How do you know this? And how would you even go about getting refunds by visa?