Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 503)

Ok thanks will give it a go

Thanks for this I’ll try look into apperator

Sorry only me again, has anyone had refunds or communication back from HRTX or cloud smart hosty Ltd??

I had cloud smart hosts refunds

How long do WBMSC take to respond to the emails?

Did they respond to you at all? I had one email last week but haven’t heard back from them

thank you for replying. How long did they take to refund. What email did you contact so I know I have contacted the correct person?? Thank you in advance ☺️

Very quick but said they couldn’t find my transactions , then refunded the next day after I sent statements highlighted

Which company ?

They haven’t responded to me, can u confirm their email please

Can’t find apperator help anywhere Or app easycours …

how about adpoint business solutions

anyone?

And Digi Health

Sorry, cloud smart one

They just refunded without replying

I have done a little bit of digging regarding casino "iwildcasino"

They use processingpsp.co (zinzipay.com) as the processor and their payment descriptor seems to be "TERRVERS" "PRDCTLUX" "WEBMOSAC", maybe others as well. Looking up zinzipay only leads to their telegram bot. I mean I'll try messaging them on there but chances are they will ignore me 😀

Looking into those three descriptors, no email can be found other than the ones here in this forum, and they do not respond to emails, or at least haven't responded to mine.

The emails I tried were webmosaic624@gmail.com regarding WEBMOSAC and luxbooksmain@gmail.com

regarding PRDCTLUX, none can be found regarding TERRVERS. Though all this info I gathered right here in this thread as searching the internet lead me nowhere.

I have already submitted a chargeback via bank but wondering maybe someone has had any luck with this processor and has emailed them directly, or has gotten their money back?

which casino was Naudapay???

Someone who can help?

UAB (zen.com) send me this: We understand, that this situation may be frustrating, but we’d like to clarify that we have fulfilled our obligations in accordance with the PSD2 and the Law on Payments of Lithuania. Unfortunately, we are unable to assist further in this matter.

We kindly advise you to contact the financial institution/bank you used to initiate the payment, as they would be best positioned to assist you. Since the transaction crossed ZEN only as the website payment gateway, your financial institution should be able to provide further guidance.

I’m going down the chargeback route, although I have like over 100 transactions (all for between £10-£30) with multiple merchants. What’s the best way to go about this?