Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 488)

What a surprise, Elegro ‘can’t find’ my transactions despite me sending various screenshots and bank statements to them. Now they are suggesting I contact my bank (Revolut) for a chargeback which obviously isn’t going to happen.

Said the same to me, I emailed back asking them to double check as through research I've found they are linked and they replied saying I'm not a customer and to go via bank. I also emailed niko technologies (nikotpf merchants) but haven't had a response.

It’s crazy to me how they can claim to not be linked when it is clearly them. It’s hard to tell if they are in on it, most likely they are.

It actually feels worse than being ignored when these other ‘companies’ actually give you the illusion they are helping just to then come out with the same tired excuses.

I feel for you and everyone else going through the same thing, it is so draining.

You taken a look at DG online (digital generations) company based in South Africa.

hi there i would like some help as i have loads of transactions to wbmsc on my statement

Email me at partsukmobility@gmail.com

Anyone gone to Mystake directly. And received replies?

I got all mine back from these bud. It was easy

received replies from a compliance agent with a generic name…

Yes, apparently someone got a Santeda settlement once, there was a screenshot of the agreement way back in this thread but it was for a nominal figure of £500.

I approached them recently after losing around 20k in one week and they just copied/pasted three paragraphs of nonsense that didn’t really say anything but basically saying they won’t be refunding me and fulfilled their legal obligations etc.

Interesting.. So what happened from there did you manage to take it further?

Mine continue to deny any knowledge of my transactions and suggested I raise a chargeback. Revolut declined the chargeback because iy was authorised by 3ds but said this "We’ve notified the merchant and acquiring bank about the fraudulent activity through a fraud report via Visa/Mastercard. Your compromised card has been terminated to prevent further fraudulent spend."

Damn so sorry to hear that. Did you manage to take it any further? Or was it just a dead end. Bank dispute?

20 K pounds? Really god

Also am I right to assume their email is KYC@MyStake.email

Thanks you seem approachable. I actually wrote I had multiple email and haven’t managed to email back. i sk new to this but just being attacked by people

Tried finding the merchants, no luck. Chargebacks raised - some pending review, some temporarily refunded, some rejected.

You’re not gonna get anywhere by contacting the casinos no matter what you threaten unless in their terms you can find something they’ve broken on their end.

I really hope you manage to successfully retrieve pending disputes.

For the MyStake Email would this be KYC@MyStake.email or a totally different one? Thank you.

I understand. May have to just go down the dispute route.

It seems Active London (Support@realmtix.com - I have been told & support@digikeyboard.com)

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