Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 38)

It’s Mis coding but the crime they commit is money laundering through companies abroad when the casino is unlicensed

Have you been in contact with FCA yourself?

Can anyone help : ellipseroleplays TALLINN and lcyogcy.xyz

When I am checking FCA:s webpage, it looks like you cannot complain at firma they regulate via them but they refer to the Financial Ombudsman service. Anyone that has tried this?

https://www.fca.org.uk/about/how-we-operate/complain-about-regulators

I have reported financial people to the FCA before for high interest rates and irresponsible lending however financial ombudsman can be a good start and you can call them to gain some advice but make sure you state that Altpay is uk based and regulated by FCA in case they try and palm you off

Hello, who has already had a pixtab refund?

Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁

Jagbhar rekord här inne. Skickat 20 mail inte fått svar på en enda🤣🤣

Skitsamma gubben. Slösa inte tid.. det verkar vara som en lotter, av 100 så är det en som får.. Det finns inget vi kan göra åt dessa fifflarbolag ändå

At least you should report them to the UKGC

https://www.gamblingcommission.gov.uk/public-and-players/complaints

The way they are processing transactions, as non gambling, removes any consumer protection, and I guess they might want to protect the UK gambling license as much as possible? I am not sure though.

But I would say this falls under one or more of these.

money laundering concerns

suspicious activity

unlicensed gambling or criminal activity.

Maybe they can at least get on Altpays ass and hassle them, even if it doesn't mean you will get any money back.

What's going on with wintermads, radio silence, anyone else received anything?

I’ve had an email back confirming refund.

When was that and how long did you have to wait?

I got the reply today and I emailed them last week.

support@wintermads.zendesk.com

I’ve also just had an email back saying it’s been refunded 2-5 business days

I've been emailing them for weeks now and no reply after they said the department was reviewing my documents....its very random who they really to and don't, can I ask how much your refund was for and how long ago the transactions? Thanks

How long did they take to reply to you? And how much is your refund, how long ago the transactions? I've been chasing them for weeks now

Let me know when you get your refund

About a week to reply and around £200-£250 as unfortunately I made majority of my transactions through payop which is open banking so only a small amount - I just emailed as said someone has used my card fraudulently as I’ve never had anything to do with them

It was 2 transactions for £70