HemForumAllmän diskussion om spelandeQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 182)

4 323 147 visningar 24 118 svar |
2 år sedan
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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Gojira7346
1 år sedan
gbse

Interesting. I will have to do the same tomorrow when I get a chance. As I know some of them have obviously gone through Mastercard as a processor but never knew how to contact them!

Dt100
1 år sedan
gbse

make sure its the mastercard Uk twitter, should have a gold tick next to the name, they're quite prompt and helpful

1 år sedan
gbse

make sure its the mastercard Uk twitter, should have a gold tick next to the name, they're quite prompt and helpful

1 år sedan
gbse

Heeey! What did you dm them? Just the usual stuff, or something else? 🤠

1 år sedan
gbse

Revolut also rejected my claims, I filed a complaint since some of the chargebacks went through but not everyone. The complaint was also rejected without any explaination why some were rejected and some not.


I also emailed merchantsurcharge@mastercard.com about these merchants. No response yet.

lehairbaj
1 år sedan
gbse

Just explained my situation, and how the company i dealt with operated and violated the law/ToS, they seemed quite interested so they're investigating

k98m9c54x5
1 år sedan
gbse

Revolut aren't great with these type of disputes, best bet is an ombudsman and try mastercard again

Gojira7346
1 år sedan
gbse

u told them that u deposit for Casino ?

1 år sedan
segb

Snälla håll oss uppdaterade vad Mastercard svarar.


Har transaktioner till "LuxTel, London" Revolut nekade först 6 transaktioner, sen nästa dag när jag försökte med dom 5 jag hade kvar med exakt samma beskrivning osv så gick dom helt plötsligt vidare för bestridande.


Alla är via ett digitalt Mastercard från Revolut, jag överklagade men dom tjafsar bara vidare att dom måste följa regler osv för Mastercard.


Jaha? Varför gick ni då vidare med dom andra 5 transaktioner efter dom första blivit nekade 😅


Ingen logik alls.


Ändrad
kw7zsvjbnh
1 år sedan
gbse

Yes, told them the truth, the transactions aren't listed as gambling transactions (wrong merchant code) though even though i deposited at a casino so i'd assume that's why they're interested

1 år sedan
gbse

Anyone had any luck with getting refunded direct from -


velobet

goldenbet

rolleto

donbet

casinoways


Or have any idea how to approach higher up as I just keep getting ignored or refused refunds via email! I have had 2 successful refunds back in July with 2 other sites! Staying hopeful 🤞🏼

Meeegzzzz33
1 år sedan
gbse

Tried goldenbet directly but no result, currently working with an ombudsman as chase bank wouldn't issue a chargeback and MasterCard (they're investigating)

Gojira7346
1 år sedan
gbse

My bank are the same refused to investigate. Appalling really isn’t it. I’ve read up on this thread about Santeda BV being the owner of goldenbet etc did you get anywhere with them?


hope the ombudsman supports you and gets the justice you deserve!

Colin09 raderade inlägget.
Meeegzzzz33
1 år sedan
gbse

Took them 3 days to send me an email to send stuff to support my claim to, within an hour they'd replied with some basic ToS reply, was well more than an hours worth of evidence to go through, just sort of fobbed me off, hopefully the ombudsman leans on them a bit as they have a bit more authority than i do, Santeda are worse than goldenbet itself, they're not allowed to operate to UK customers, and have been sanctioned for doing similar in Spain, Australia and Sweden.

Colin09
1 år sedan
gbse

Depends what you told them, they asked for more details from me so they could escalate it to a higher team, may be worth asking them to do that.

Lucid_1337
1 år sedan
segb

Väldigt märkligt. Var detta nyligen eller?

Lakita1994
1 år sedan
gbse

Hi

Did you find out contact details for Auri Digital?


k98m9c54x5
1 år sedan
segb

Japp, skickade först in 31 augusti och dom blev nekade.


Sedan 7 september och då gick dom som var kvar vidare för bestridande.


Skrev samma anledning på alla, att jag inte fått något levererat och att dom sålde digitala tjänster etc



Ändrad
1 år sedan
gbse

Hi

Has anyone been successful with


Theplatinum

Skinsonly

slideflare

Quillessay


any help appreciated

Sutton
1 år sedan
gbse

Slideflair = transactworld.com , email them and you will get a refund ✌️

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