Hi, has anyone had a positive experience with any of these merchants?
vercs2, calcal, jusdot5, tokdom, jusski6, paypay
From what I’ve seen, they may be connected to XPate. Has anyone managed to contact them directly, get a refund, or successfully resolve a dispute involving any of these descriptors?
Automatiskt översatt:
Lisa2
Arra89
Platina
Arra89
20 minuter sedan
Hi, thanks for sharing this — that’s really interesting.
Do you remember which merchant descriptors refunded you after Monzo declined the disputes? Also, were those refunds automatic after you raised the disputes, or had you contacted the merchants/payment processors separately beforehand?
And for the £14k still outstanding, are those mainly the same processors/merchant groups, or completely different descriptors?
Automatiskt översatt:
Lisa2
Foxtrot90
Platina
Foxtrot90
17 minuter sedan
Maybe contact the old bank first and ask what happens if a refund is sent to a closed account. I’d also ask the merchant for the refund reference/ARN if they have one.
Would be interested to know how this gets resolved, as I haven’t had this situation myself.