Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 1 524)

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kirekin2 år sedan

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Buttyboii28

Foxtrot90

Brons

Storbritannien

Foxtrot90

1 timme sedan

Original

Översättning

Managed to get Playspectr to refund my PlayCTR transactions but they are still saying they are UK based and have nothing to do with mirai Vilnius

Snowyhill84

Platina

Storbritannien

Praky

1 timme sedan

Original

Översättning

Det är dags att göra något åt Xpate. De har inte svarat på mina mejl på en månad, och jag tror inte att de någonsin kommer att göra det.

Om jag inte misstar mig borde de vara tvungna att svara på klagomål inom en viss tidsram.

Har någon kontaktat Finansinspektionen angående detta?

Vi skulle kunna slå samman alla våra e-postmeddelanden och rapportera det till FCA

Automatiskt översatt:

1 timme sedan

Original

Översättning

You'd need to raise a formal complaint and they have 8 weeks to respond, then it goes to the FOS and only once they've investigated can it be taken to the FCA.

Did you have complaint in the subject of the email? Personally I'd resend it and put complaint in it. Run their T&C through ChatGPT along with your complaint and let it draft something that quotes their complaint process.

If you've already done this you will need evidence that you've done it ahead of the FOS escalation.