Hi everyone,
I have been working on a free resource called the Damage Control Handbook.
It is written from the Canadian/Ontario experience of dealing with offshore casinos, offshore merchants, confusing payment descriptors, and payment chains that are often very difficult for consumers to understand.
One thing I try to explain is that these are not always isolated casino problems. In many cases, offshore casino brands appear to be connected to wider payment and merchant structures involving European companies, payment agents, corporate-service providers, and repeated merchant descriptors. For people who are new to this, it can be very confusing to understand who the casino is, who actually processed the payment, and which entity is responsible.
The handbook is meant to help people organize their evidence, understand the basics, and ask better questions when dealing with offshore operators, merchants, and payment processors.
You can find it here:
https://www.recoverwithsara.com/damage-control-handbook
It is not legal advice and it is not a paid service. It is simply something I put together from my own experience, in the hope that it helps other people feel less lost.
Thanks,
Sara
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