Dubbla avgifter på kreditkortet

Hej allihopa. Jag skulle vilja veta om någon annan känner likadant som jag.

I mitten av oktober debiterades mitt kreditkort tre gånger, debiteringar som bevisligen redan hade behandlats i juni/juli. Betalningsleverantören som var inblandad är AMG LTD WINDSOR GB, i samband med Coins Game. AMG vägrar att samarbeta. Jag fick en delåterbetalning för ett av korten.

Coins Game känner sig inte ansvarigt för dig.

Hello there. I’d like to help, but I have to admit I don’t quite understand the situation. Are you saying that one payment was charged twice, or that there were payments you didn’t authorise? Or is there something else involved?

I think your bank would need to clarify what happened and whether those payments can be recovered. I wouldn’t want to assume that a refund is straightforward without knowing the details. Could you tell us a little more and share what the bank has said so far?

Beloppen debiterades igen utan auktorisering från juni/juli, trots att de redan hade debiterats i juni/juli. Jag måste godkänna debiteringarna via fingeravtrycksskanning, men det gjorde jag inte. En bank har delvis återkrävt pengarna från MasterCard.

Pengarna mottogs aldrig igen av Coins Game.

Att bli debiterad igen månader senare och sedan behöva lista ut vart pengarna tog vägen är otroligt frustrerande. Bekräftade Coins Game skriftligen att de andra debiteringarna aldrig dök upp på ditt casinokonto? Då hade du åtminstone något konkret att kräva från AMG.

Hej

Ja, jag har fått bekräftelsen. Och jag kan även bevisa det med hjälp av transaktionsuppgifterna där.

That sounds frustrating, especially when the earlier payments were already recorded. I think comparing the transaction dates and amounts with the bank statements would be a good first step. It would also help to establish whether these are duplicate charges or transactions that weren't authorised.

Hello, thank you for clarifying. Now I see what you mean. If those payments were charged to your cards again without your authorisation, I would focus on resolving this with the banks involved. You mentioned that one bank has already recovered part of the money. Have the banks told you what is happening with the remaining disputed charges?

I’ve had a similar experience with my own bank. It took about three months, but I eventually received a full refund. Of course, I can’t promise the same outcome for you, but I understand how frustrating the wait can be.