Goldenlion oder GoldbetLion casino
Dear Casino Guru Team,
I am opening this complaint against the casino because they have locked my account and refuse to pay out my winnings of 20,000 HUF under the false accusation of "duplicate account" and "not registering with my own name."
My registered email address is: viktoria.laudon@gmail.com
I always accessed the casino directly through the promotional links sent to my email address, which logged me in automatically. I successfully wagered a bonus and won 20,000 HUF. However, when I requested a withdrawal to my own bank account, the casino immediately banned me.
Now, they claim I didn't register with my own name, but they never requested full identity verification (KYC) before locking me out, and they completely ignore all my emails in English and German. Paradoxically, their automated system is still sending new bonus emails to my address since yesterday, but I am blocked from entering.
I am a real person, I do not own any other accounts, and I am ready to provide my official ID documents to prove my identity. Please help me get the casino to review my case and release my 20,000 HUF winnings.
Thank you,
ViktĂłria Laudon
Hi, I can see that youâve ended up in a situation where the casino has accused you of having duplicate accounts. After reading through what happened, I think the best next step would be to submit a complaint with us.
Weâll see whether our team can help, but hopefully we can at least get to the bottom of what happened. If the casino didnât ask you to complete KYC or provide any documents and simply banned your account, that does seem a little unusual to me. On the other hand, their system may have flagged something they consider relevant.
If our team manages to establish contact with the casino, weâll see what explanation and supporting evidence they can provide. For now, weâll probably need to be patient and let the complaint process move forward.
Jag behöver hjÀlp med att anmÀla A7x Casino eftersom det Àr en ren bluff. Du sÀtter in pengar, spelar, och nÀr du vinner och försöker ta ut pengar, raderas ditt konto. Det Àr inte rÀttvist.
Jag hade mer Àn 2 300 pesos och ville ta ut 1 900 pesos, men det gick bara in i granskning och sedan plötsligt kastades jag ut ur appen och skickades till ett raderat konto.
Losing access to your account just after requesting a withdrawal is concerning, especially without an explanation about your remaining balance.
Did the app explicitly say your account had been deleted, or did you receive a login error? Have you contacted support, and what did they tell you? Please also share the exact website address of the A7x casino you used and when this happened, so we can identify the right operator.
You can submit a formal complaint here for our team to assess the account restriction and unpaid funds. If the casino isnât listed, use the option to add a casino thatâs missing and provide its exact address.
Keep any screenshots of your balance, withdrawal request, and messages from support. If you share them publicly, please hide your personal and payment details.
Subject
Urgent Request for Assistance with My Account Security and Verification ProbleDear 1xBet Support Team,
I am writing to request your assistance with my unresolved account security and verification problem.
I have already contacted the Security Team directly, but I have not received a response yet.
When I created my account as a new user, I mistakenly entered an incorrect name, date of birth, and mobile number in the document number field because I did not understand the registration process.
I am willing to provide my valid national ID and any other required documents to verify my real identity and request correction of my account information.
My account is restricted, and I cannot access the available account services. I also have funds in my account that I need help recovering.
Please forward my case to the appropriate Security Team, review my complaint, and inform me of the steps required to resolve this issue.
I would appreciate a written response as soon as possible.
Thank you for your assistance.
Hello there. I see the associated complaint was marked as resolved from your side. Just to be sure, is everything okay now?
In any case, please do not share your full name in public forums in such a situation. It may lure the hackers and phishers your way.
I won playing snagprize.com they told me to break my 650.00 win into smaller amounts to get redemption faster I broke it into two.
450,200 the 200 came quickly but the 450 has become more difficult. As they give numerous excuses to delay. It went from you will have it in less than an hour, too several other excuses. And delays where they start repeating it. Or claiming its on it way. Then saying it's being processed only to say its the bank the next time.
Gratis professionella utbildningskurser för onlinecasinoanstÀllda inriktade pÄ bÀsta branschpraxis, förbÀttring av spelarupplevelsen och ett rÀttvist förhÄllningssÀtt till spelande.
Ett initiativ vi har lanserat med mÄlet att skapa ett globalt system för sjÀlvavstÀngning, som gör det möjligt för sÄrbara spelare att blockera sin Ätkomst till allt onlinespel.
En plattform skapad för att visa upp alla vÄra ÄtgÀrder som syftar till att förverkliga visionen om en sÀkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mÄl Àr att hylla de bÀsta och mest ansvarsfulla företagen inom iGaming och ge dem det erkÀnnande de förtjÀnar.
Casino.guru Àr en oberoende kÀlla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av nÄgon speloperatör eller nÄgra andra institutioner. Alla vÄra recensioner och guider skapas med största objektivitet och Àrlighet, efter bÀsta kÀnnedom och bedömning av medlemmarna i vÄrt oberoende expertteam. De Àr emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, rÄdgivning i juridisk mening. Du ska alltid sjÀlv sÀkerstÀlla att du uppfyller alla rÀttsliga skyldigheter innan du spelar pÄ ett utvalt casino.
Kontrollera din inkorg och klicka pÄ lÀnken vi har skickat till:
youremail@gmail.com
LÀnken Àr giltig i 72 timmar.
Kontrollera mappen för "SkrÀppost" eller "Kampanjer" eller klicka pÄ knappen nedan.
BekrÀftelsemeddelandet har skickats igen.
Du blir snart omdirigerad till casinots webbplats. VÀnligen vÀnta. Om du anvÀnder en annonsblockerare, kontrollera dess instÀllningar.