Bet365 Casino - Spelarens insättning har aldrig krediterats hennes konto.

Hello,

Here Bet365 was deposited on May 11, 2021, two deposits of 2000 pesos at the same coupon of 2000 pesos. A total of 4000 pesos was deposited through OXXO. That same day I communicated with them via chat and they told me that there was no problem, that I would scan the bauchers and send them to the email they provided me. I did it immediately. I received an email confirming receipt. A few days passed, nothing was credited to my account. I contacted them again via chat. Apart from the fact that they have me waiting to check everything that happened, they ask me the same questions again, they end up asking me the same thing to send the scanned bauchers to the same email so that the corresponding department is in charge of solving the problem and they are sent again . This last time the same thing happened, I contacted them, after waiting for them to review all the information and they asked me to do exactly the same, and I do the same every time, but they do not solve anything. This account was opened because they accepted OXXO as a means of deposit. This last time the excuse they gave me was that as it was SPEI there was some detail and so they were doing me the favor of seeing where that money was left. What is not clear to me is that they are the ones suggested by the establishments for deposit. They are supposed to be safe or endorsed by them that is why they are on their page. OXXO fits me and that's why the account was opened. We have been waiting for more than 20 days for them to resolve this issue and to give me this money and they do not give me a solution. This is my complaint. Thanks

Hola,

Aqui a Bet365 se le depositaron el dia 11 de Mayo 2021, dos depositos de 2000 pesos al mismo cupon de 2000 peosos. Se le deposito un total del 4000 pesos mediante OXXO. Ese mismo dia me comunique con ellos via chat y me comentaron que no habia ningun problema, que les escaneara los bauchers y se los enviara al correo que me proporcionaron. Lo hice de imediato. Recibi un correo de confirmacion de recibido. Pasaron unos dias no se acredito nada a mi cuenta. Me volvi a comunicar con ellos via chat. Aparte de que me tienen en espera para checar todo lo sucedido, me vuelven hacer las mismas preguntas, terminan pidiendo me lo mismo que mande los bauchers escaneados al mismo correo para que el departamento correspondiente se encarge de resolver el problema y se les vuelve a enviar. Esta ultima ves paso lo mismo, me comunique con ellos, tras esperar que revisen toda la informacion y me pidieron que hiciera exactamente lo mismo, y hago lo mismo cada ves, pero no me resuelven nada. Esta cuenta se abrio porque acceptaban OXXO como medio de deposito. Esta ultima ves la escusa que me dieron fue que como era SPEI hubo algun detalle y asi me estaban haciendo el favor de ver donde quedo ese dinero. Lo que no me queda claro es que ellos son los que sugieren los establecimientos para deposito. Se supone que son seguros o avalados por ellos por eso estan en su pagina. A mi se me acomoda OXXO y nomas por eso se abrio la cuenta. Ya llevamos mas de 20 dias esperando que resuelvan este asunto y me bonifiquen este dinero y no me dan solucion. Esta es mi queja. Gracias

Dear Monica,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Monica,

Has there been any news? Have you contacted the payment provider? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.