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I opened an app from the Google play store (PlinCo Destiny), and it took me to a site to put in my deposit to play the game. After doing same, no plinko variant was available. I since discovered the app was serving as a portal to this casino. I opened the chat portal to request my balance/or deposit back as i was fraudulently lead to their site/deposit. The casino has a min 100 wd and would neiither

refund the deposit or the minimal balance (whichever was less). the casino refuses to give me my deposit back and has closed my account, keeping the full deposit/balance so I can't even tell you what the balance was. I have screen captures of the chat and video of the Plinco App opening to their site. I also emailed the video to their support email. It's not letting me attatch. So do email me and I'll send them that way.

Dear Riba,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise the exact link to the casino website?
• Have you played any of your deposited funds or are they still untouched inside your casino account?

If there’s any relevant communication, please forward it along with supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Riba,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Seems i can log in again, after last set of emails with them.. My bal is £13.50. I did try and make the best of things when plinco not avail, looked around and played a couple of spins somewhere, but ultimately didn't like/want to play anything else.

(It took a while to understand what was happening.) I can't get a link per se as it all opens without a header bar. I sent video capture and screen captures via email. They are now offering a refund IF I prove I've withdrawn my 3rd party complaint.

Screenshot from the player:

Thank you, Riba, for the forwarded email. It appears that the casino was prepared to initiate your refund but presented you with a choice to withdraw the complaint. Is my understanding accurate?

Dear Riba,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I replied to their conditional offer saying "once the funds are back with me I will gladly report the matter resolved and close the complaint".  As of october 10th they replied " The request has been forwarded to our processing payment and we are currently awaiting their confirmation.

Rest assured, we will be in touch with them today to obtain any updates on the confirmation of your refund." However I have not as yet received it. I will follow up with them again.

I can confirm my deposit has been fully refunded. Thank you for your assistance.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Riba, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru